Partner Success Specialist

About us

At bolt, we're on a mission to revolutionize the insurance landscape by seamlessly connecting people with the protection they need, precisely when they need it. As the world's most internationally scaled insurtech, we operate across more than 35 markets on four continents, collaborating with over 100+ leading insurers and a diverse array of business partners.

By embedding insurance solutions into everyday experiences, we’re making protection more accessible and intuitive for millions worldwide. Join us in shaping the future of insurance, where technology, innovation, and expertise converge to close the protection gap and enable proactive risk assessment and mitigation.

In this position you will...

As a Partner Success Manager at bolt, you will work closely with our partners to drive adoption of our platform, strategically grow accounts, and support renewals. You’ll gain a deep understanding of our clients’ businesses and align bolt’s product offerings with their digital distribution goals.

You will be expected to work both independently and collaboratively across teams to deliver meaningful results, while bringing an entrepreneurial mindset to problem-solving and partner success. This role will report to a Partner Success Lead but will benefit from ongoing collaboration and mentorship across the broader team.

You will be responsible for...

• Lead small to mid-level customer accounts and/or support large enterprise customers.
• Drive customer adoption post-implementation: build relationships, support workflow integration, coordinate deliverables, and serve as an escalation point for issues.
• Measure and report on KPIs that define success.
• Identify strategic growth opportunities by understanding customer objectives; collaborating with bolt leadership to recommend product solutions that enhance customer value.
• Contribute to the creation of Statements of Work (SOWs).
• Provide regular project updates, revenue forecasts, and other key information to both customers and internal leadership.
• Support customer retention efforts through renewal discussions and negotiations; coordinate final agreements with customers and bolt leadership.
• Develop deep expertise in bolt’s solutions to represent customer needs in product development and internal prioritization.
• Help improve internal best practices based on customer insights.

For you to be successful...

…we expect you to be able to demonstrate the following key competencies:

Collaborative:

• Partners with a range of people to create trust and co-create and delivery mutually beneficial outcomes.

• Develops collaborative and dynamic working relationships to achieve the best possible outcomes.

• Resolves disputes using a range of tactics to prioritize positive outcomes

• Collaborates in a thoughtful manner, valuing others’ unique contributions.

Curious:

• Actively seeks to learn from others and is inquisitive to increase knowledge and competence. Expands understanding of team’s key activities for improved collaboration.

• Demonstrates reflection and solicits feedback from others. Evaluates and learns from setbacks and adversity.

• Networks with others to share resources and knowledge.

• Maintains fluency in trends and new approaches relevant to the role.

Adaptable:

• Looks to understand bigger picture rationale for changes and adapts in a flexible and nimble manner.

• Flexible in successfully juggling multiple requirements, ambiguity and competing demands. Perseveres in challenging circumstances.

• Adapts style and approach to best meet different situations.

• Takes a test and learn approach, integrates new information to determine best course of action.

Customer Focus:

• Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.

• Understands the importance of customer feedback and appreciates their points of view.

• Understands the role and importance of using customer data to make decisions.

You will require the following qualifications and skills

• College degree or equivalent practical experience
• 4–5 years of operational or execution leadership with customer-facing experience
• Familiarity with two or more of the following areas: sales, service, technology, or business operations
• Strong relationship-building, communication, and presentation skills
• Proven ability to lead projects and effectively leverage internal resources
• Willingness to contribute to strategy while also being hands-on when needed
• Ability to travel up to 20% for face-to-face customer meetings
• Insurance industry experience (preferred)
• Experience in SaaS or consulting engagements (preferred)
• Background in designing and delivering digital customer experiences (preferred)

For more information:

https://www.boltinc.com/

https://www.boltinc.com/careers

Diversity and Inclusion

At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.