Dental Lab Tech Assistant
Tuesday-Friday, Saturday
Posted on 2/24/2023
Remote • United States
Experience Level
Desired Skills
  • 4+ years CAD/CAM experience using 3shape in specialized/trained across multiple product skus
  • Extensive knowledge of dental anatomy and terminology knowledge (such as, identifying tooth margin, tissue over margin, bite alignment)
  • Chairside experience along with lab experience preferred
  • Experience using Intra-oral scanner software & hardware
  • Basic Understanding of Tech platforms and the ability to Learn knew platforms quickly
  • Ability to adapt and empathize with customers to de-escalate situations and offer solutions to resolve client issues and deliver a great experience through oral and written communication
  • Ability and desire to work in ambiguous, high velocity environments
  • Ability to problem solve independently
  • Intellectual curiosity and research abilities
  • Willingness to roll up your sleeves and fix problems in a hands-on manner
  • Review Trios scans live with the customer team for typical dental issues and coach our team on scanning best practices
  • Provide live feedback and suggestions for better capturing data intra-orally
  • Review scans post submission to identify trends with dental practices moving to digital
  • Live review of Drs first cases with digital for feedback and support
  • Speak to Dr.'s regarding technical case instructions and act as a point of escalation on difficult case
  • Communicate with our internal team in order to relay design questions or issues to Doctors
  • Strong attention to detail, reviewing orders and scans
  • Work with other designers on projects ad hod
  • Host trainings within the CX team on expert dental knowledge transfer
Desired Qualifications
  • Outstanding professional references to share
  • Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

501-1,000 employees

Dental lab process platform
Company Overview
Dandy’s mission is to become the operating system of every dental practice in the country, bringing solutions to complex problems in an industry that has been underserved. The company has designed their platform to level up practices by making the entire process effortlessly digital — from start to finish.
  • Medical, dental, & vision coverage
  • Parental planning
  • Mental health benefits
  • 401(k) plan
  • PTO
  • Fitness reimbursements
Company Core Values
  • Wow our customer
  • Be an owner
  • Move at Dandy Speed
  • Devour challenges
  • Win as one