Sales and Community Engagement Coordinator

Summary

The Sales and Community Engagement Coordinator is a dual-purpose role, responsible for providing administrative support to the convention center's sales team and developing strategic relationships with local community partners. This role assists in selling event spaces and services while actively fostering connections with public, private, and non-profit organizations to promote the convention center and expand its client base.

Essential Duties & Responsibilities

Sales Coordination

• Manage incoming leads, respond to inquiries, and prepare proposals.
• Monitor main convention center phone line and handle incoming calls appropriately
• Pre-qualify leads from sources including CVENT, MemberNet, website submissions, and phone calls.
• Support site visits, smaller meetings, and overflow/ancillary events.
• Coordinate administrative tasks such as travel, event registrations, expenses, and memberships.

• Maintain accurate records and reports in  Momentus
• Support and execute sales strategies that align with outreach efforts.
• Generate leads through community partnerships, events, and local networking.
• Track and follow up with prospects, managing Momentus data accurately and consistently.
• Assist with onboarding new customers or partners and ensuring a smooth sales experience.
• Collaborate with the marketing team to align messaging, promotions, and content with sales goals.
• Other duties as assigned.

Community Engagement & Outreach

• Research, identify and establish key strategic relationships with potential community partners, influencers, organizations, and businesses. 
• Promote the Atrium, Exterior Spaces and Convention Center to public, nonprofit, cultural, civic, and corporate markets to license and increase utilization of these spaces. 
• Lead site inspections and familiarization events,
• Attend local/regional networking events to strengthen community partnerships.
• Develop and implement strategies to engage local stakeholders in activities that promote the convention center's mission and goals.
• Act as a brand ambassador in the community, representing the organization at relevant events and gatherings.
• Create and manage engagement campaigns that increase community awareness and involvement.
• Collaborate with Human Resources Manager to amplify strategic engagement initiatives.

Administrative & Reporting:

• Monitor and report on engagement and sales metrics.
• Maintain records of outreach activities, leads, conversions, and community feedback.
• Provide input and insights into improving engagement and sales processes.
• Draft, edit, and process license agreements, contracts and addendums as directed.

• Work with all necessary departments to coordinate invoices, deposits, payment schedules, and refunds as necessary.
• Utilize  Momentus as directed to input, measure and help manage all relevant sales information.   
• Perform industry related research as directed.

• Provide administrative and clerical support to the sales team, including managing calendars, generating reports, and preparing sales presentations and proposals.
• Prepare statistical and monthly reports on facility usage and community engagement initiatives for senior management. 

Marketing & Digital Engagement

• Partner with Marketing to execute outreach and communication strategies.
• Create and manage social media content to showcase events, partnerships, and services.
• Share success stories and respond to inquiries across platforms (Instagram, Facebook, LinkedIn)

Qualifications & Core Competencies

• Associate or bachelor’s degree in hospitality, marketing, communications, or related field required (will consider an equal amount of comparative experience in lieu of a degree).
• 2+ years of experience in community engagement, event coordination, sales support, or contract administration preferred.
• Strong written/verbal communication and relationship-building skills.
• Excellent organizational and multi-tasking ability; able to manage multiple projects through completion.
• Proficiency in Microsoft Office (Word, Excel, Outlook), Adobe, and CRM systems.
• Aptitude in Canva or other graphic design and publishing platforms is a plus
• Experience managing organizational social media accounts.
• Strong judgment, critical thinking, and problem-solving skills; able to analyze issues and provide innovative solutions.
• Ability to work independently and collaboratively with creativity, enthusiasm, and initiative.
• Familiarity with Cleveland’s nonprofit and cultural landscape is a plus.
• Results-oriented: sets goals in alignment with company priorities and achieves targeted outcomes.
• Adaptable, open to new ideas, and encourages creativity in a team environment.

Physical Demands & Working Conditions

• Must be able to move around the facility, sit or stand for extended periods, and lift up to 25 lbs.
• Requires occasional evening and weekend availability.
• Collaborative and team-oriented work environment.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, LGBTQ, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor