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Senior Analyst
Workforce Planning
Confirmed live in the last 24 hours
Locations
Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Excel/Numbers/Sheets
Requirements
  • Analytical and data driven - you love getting into the weeds
  • Enjoy attacking complex problems and building something that hasn't existed before
  • Well-organized and attentive to detail; have outstanding written and verbal communications skills
  • Impeccable follow-up and follow-through capabilities, you can execute and get the job done
  • Comfortable in a fast-paced, constantly changing, team-oriented environment and able to manage multiple deadlines simultaneously
  • Have an owner mentality; you're focused on quality, output driven, an extreme hustler, proactive, and always pushing yourself to do better
  • You are eager to bring solutions to big challenges in creative new ways
  • You like to dig in. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're as comfortable thinking long-term and inspiring a team
  • You're unafraid of the unknown. Rapid change and learning is exciting to you, and you excel in constant change
  • You love data. You let data win arguments, and you're comfortable pulling data or modeling in Excel/Google Sheets
  • You don't give up. If your plan doesn't work, you have 3 more options in your back pocket
  • You've succeeded in diverse cultures and ensure you build rapport with internal and external partners
Responsibilities
  • Deep dive into our systems to understand the source of truth and utilize those systems to build accurate reporting
  • Build out and report on seasonality trends in a complex, growing support organization
  • Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
  • Take a hands-on approach towards projects to discover issues and implement corrective action
  • Identify areas for improvement and/or innovation around efficiency and customer experience from deep dives and understanding customer's cases; drive new ideas to be built and tested
  • In partnership with our team, lead initiative to understand manual processes that currently drive or supplement WFM responsibilities, and work to proactively develop automation or efficiency solutions to them
  • Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met
  • Work closely with the operations team to understand current processes and create needed reporting
  • Analysis on historical data to provide insights that improve support operations
  • Generate ideas for process and service improvement planning
  • Use trends and reports to forecast requirements and identify gaps in delivery processes
  • Perform ad-hoc analysis where required to assist in management decision making
  • Assist with projects and other duties as requested or assigned
DoorDash

5,001-10,000 employees

Local food delivery from restaurants
Company Overview
DoorDash is working to empower local communities and in turn, creating new ways for people to earn, work, and thrive. The company operates the largest food delivery platform in the United States.
Benefits
  • Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.
  • Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.
  • Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.
  • Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.
Company Core Values
  • We are one team
  • Make room at the table. We’re committed to growing and empowering a more diverse and inclusive community. We believe that true innovation happens when everyone has the tools, resources and opportunity to thrive.
  • Think outside the room. We strive to be as inclusive as possible and consider those who may not be in the room when making decisions.
  • One team, one fight. We’re in this together, and both success and failure are shared. We are intentional about creating a high-accountability, no-blame culture.