Full-Time

Senior Tech Support Engineer

Behavioral Security Products

Updated on 4/18/2024

Abnormal Security

Abnormal Security

501-1,000 employees

AI-powered email and collaboration security platform

Cybersecurity
AI & Machine Learning

Senior

Remote in USA

Required Skills
Microsoft Azure
JavaScript
Customer Service
HTML/CSS
Requirements
  • Knowledge of SaaS application configuration and integration
  • Knowledge of Identity Management solutions such as Azure Active Directory and Okta
  • Experience with HTML, CSS, JavaScript, and configuration scripting
  • Experience in testing and diagnosing problems in APIs using Postman (or equivalent)
  • Experience in onboarding new customers on SaaS applications
  • Experience in SaaS integration related problem solving
  • Customer Service experience
Responsibilities
  • Provide 2nd line support for United Cloud Account Security
  • Diagnose problems and advise the customer on third-party integration
  • Implement solutions involving web service calls, authentication and permissions configuration, json, postman and similar technologies
  • Become an expert in the architecture of our SaaS application and related technologies and share knowledge & good practice, including suitable documentation and support guides
  • Proactively identify opportunities for system improvements and optimization, enhancing overall performance

At the forefront of cloud-native email security, this company delivers an AI-driven platform specifically designed to thwart advanced email attacks and safeguard collaboration tools such as Slack, Microsoft Teams, and Zoom. Their focus on leveraging behavioral anomaly detection has gained the trust of over 10% of the Fortune 500, positioning them as a leader within the email security space. Employees at this firm can expect to contribute to a pivotal sector with cutting-edge technology and a prominent client base, providing a robust context for professional growth and technological advancement.

Company Stage

Series C

Total Funding

$284M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

17%

1 year growth

25%

2 year growth

48%

Benefits

Competitive pay and equity

One of the most proven machine learning teams in Silicon Valley

Best-in-class customer traction and growth

Team-wide commitment to excellence, velocity, and customer-focus

Strong growth opportunities and high ownership expectations

Full medical, dental, and vision health insurance benefits

Daily catered lunches and snacks

Generous PTO