Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Storage Area Networks (SAN) Architecture and Design
Good to have skills : Backup and Recovery Systems
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Role: Storage Architecture and Design Engineer Role Description: Storage Engineer – Level 3 is responsible for the implementation, administration, and support of enterprise storage systems. The role requires advanced troubleshooting, performance tuning, architecture support, and cross-functional collaboration to ensure optimal storage operations and data availability. SME acts as the final point of escalation for storage-related incidents and plays a key role in infrastructure projects and continuous improvement initiatives. Candidate should be capable to provide L3 operations on HP Storage (HP3PAR) and EMC storage systems – Unity, VMAX, Power Scale, VNX and FC Switch Administration. 10+ years of experience in enterprise storage environments with a focus on EMC and HP technologies Must Have Skills: HP3PAR and EMC Storage Good to Have Skills: NetBackup, Rubrik and Avamar – Backup Technologies Job Requirements Key Responsibilities: Should have sound experience in providing L3 support for Storage Management and support on on EMC and HP technologies Design and implement storage systems including installation, configuration, software upgrades, and storage provisioning. Administer Fibre Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches. Design and Configure Replication for Disaster Recovery Plan and implement best practices for NAS and SAN solutions. Serve as final escalation point for critical storage issues and performance bottlenecks. Analyze logs, storage metrics, and diagnostic outputs to resolve complex incidents. Perform capacity planning and forecasting based on growth trends. Work with Vendor support for SR escalation and resolution. Automate storage provisioning and reporting using PowerShell, CLI, or REST APIs. Create scripts for log analysis, performance monitoring, and routine operations. Participate in infrastructure upgrade, migration, and new solution deployment projects. Collaborate with architects and application teams to design storage layouts. Provide input into storage strategy, including tiering, archiving, and modernization. Maintain accurate documentation of storage configurations, zoning maps, and LUN assignments. Support audits by providing evidence of storage encryption, data retention, and access controls. Enforce change management and incident handling according to ITIL practices. Create and update documentation for storage procedures. Technical Experience: Should have sound experience Storages, High Availability, Disk technologies, RAID Levels, Flashpool and Flexclone. Good Knowledge on Data Protection Good knowledge on CIFS, NFS, ISCSI and FCP protocols. Experience with installation, configuration and management of storage arrays and switches expected. Experience with Brocade and Cisco SAN Switches. Experience in Storage Pools, Tiering, LUN masking and zoning. Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications. Experience integrating storage with cloud-based workloads or replication to cloud Backup integration using NetBackup, Avamar, or Rubrik with Data Domain as target Scripting/Automation Security & Compliance Knowledge Should have knowledge about the ITIL framework. Relevant certifications will be an added advantage. Key Competencies and Professional Attributes: Strong analytical and troubleshooting abilities. Excellent written and verbal communication skills. Ability to work independently on critical incidents and large-scale projects. Strong documentation and organizational skills. High attention to detail and risk-aware decision-making Strong time management skills, problem solving and analytical skills. Supervise the team. Perform team management roles Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Educational Qualification: 15 years of mandatory education as per Accenture Standards.15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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