Full-Time

Customer Advisor

Updated on 3/13/2025

hhaexchange

hhaexchange

501-1,000 employees

Homecare management software platform provider

Compensation Overview

$65k - $75kAnnually

Junior, Mid

Miami, FL, USA

This role is a fully on-site position in our Miami, FL office.

Category
Customer Success
Customer Success & Support
Required Skills
AWS
JIRA
Customer Service
Data Analysis
Requirements
  • At least 2+ years of proven experience retaining customers within SaaS platforms, with a strong background in customer service in a call center environment.
  • Excellent customer service, communication skills and proficiency in Salesforce Service Cloud, Gainsight, Microsoft Office, Jira, AWS
  • Strong Analytical and Problem-solving skills with the ability to identify technical issues, analyze root causes, and provide actionable solutions to improve customer care performance.
  • Proven interpersonal, collaborative, and relationship building skills.
  • Passionate about customer service and delivering value to customers.
  • Strong organizational skills and ability to manage priorities and workflow.
  • Teamwork approach, enthusiasm, and a strong desire to succeed!
Responsibilities
  • Ensure customer success through engagement, adoption and ensuring customer’s fully realize the value of HHAeXchange products.
  • Build relationships with customers to identify opportunities, effectively hitting monthly goals.
  • Responsible for the ongoing health of customer relationships.
  • Proactively manage high-support ticket customers by identifying and addressing recurring issues through collaboration with technical teams.
  • Collaborate closely with the Interoperability team to resolve billing and process-related issues for customers experiencing high rejection rates.
  • Proactively identify and work with customers who have low adoption and/or training metrics to ensure they understand and utilize the full scope of the product.
  • Uncover the true business needs, pain points, and challenges that our clients are facing.
  • Drive customer retention initiatives by proactively identifying at-risk customers by monitoring engagement and satisfaction metrics.
  • Partner cross-functionally with product, marketing and finance to ensure the continued success of your customers.
  • Provide insightful feedback from prospect conversations to product, sales, and marketing leadership.
  • Assist with challenging customer requests or issue escalations as needed.
  • Work with customers to ensure benefits realization and proactively promotes new solutions.
  • Track and measure ongoing client activities to optimize performance.
Desired Qualifications
  • Bonus: Experience working with clients in the healthcare or homecare industry

HHAeXchange offers a platform for homecare management that connects homecare agencies, state Medicaid programs, managed care organizations (MCOs), caregivers, and patients. The platform streamlines operations for homecare providers by integrating scheduling, billing, compliance, and reporting into one system, which helps reduce administrative tasks and allows providers to focus on patient care. HHAeXchange operates on a Software-as-a-Service (SaaS) model, charging subscription fees that vary based on agency size and features needed. This flexibility allows the software to be customized for both small and large homecare providers. A unique aspect of HHAeXchange is its emphasis on empowering caregivers, making them integral to the care team, which enhances the quality of care. The company's goal is to improve the overall quality of homecare through better communication and coordination among all stakeholders.

Company Size

501-1,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

New York City, New York

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisitions of Sandata and Generations strengthen HHAeXchange's market position.
  • The homecare industry is projected to grow significantly by 2032.
  • Integration of AI-driven analytics enhances predictive scheduling and resource allocation.

What critics are saying

  • Integration challenges from recent acquisitions may lead to operational inefficiencies.
  • Increased competition could erode HHAeXchange's market share.
  • Changes in Medicaid reimbursement policies could impact revenue streams.

What makes hhaexchange unique

  • HHAeXchange offers a comprehensive platform connecting all homecare stakeholders.
  • Their SaaS model provides continuous updates and support for homecare agencies.
  • The platform's flexibility allows customization for both small and large providers.

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Benefits

Health Insurance

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Company News

Hit Consultant
Jan 17th, 2025
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AVIZVA, a health-tech organization that offers a variety of solutions for healthcare enterprises, that it has appoints James Vertino as its new CEO.Model N appoints Bret Connor as Chief Executive Officer. The Board of Directors of Blue Shield of California appoints Lois Quam as chief executive officer to lead Blue Shield of California, the first woman to serve as CEO in the health plan’s 86-year history. She joined the company as president in 2024.   Yaqrit, a late-stage biotech and medtech company developing lifesaving treatments for advanced liver diseases appoints Troels Jordansen has joined Yaqrit as Chief Executive Officer.OP Solutions names Michael Kallish as Chief Executive Officer, effective immediately.Access TeleCare appoints Dr. Michael Genovese to Chief Medical Officer for Behavioral Health.Enveda appoints Jason Kim as Chief Financial Officer (CFO).Eko Health appoints of Justin Spencer as Chief Financial Officer (CFO). (Pull from site)Qure.ai appoints Jim Mercadante as its new Chief Commercial Officer. (Pull from site)Symplr, appoints Dr

Hit Consultant
Oct 3rd, 2024
HHAeXchange Acquires Sandata Technologies: Expanding Homecare Solutions

- HHAeXchange, a provider of homecare management solutions, announced today its acquisition of Sandata Technologies, a veteran in the homecare industry with four decades of experience.

Hit Consultant
Jul 8th, 2024
M&A: HHAeXchange Acquires Generations Homecare System

- HHAeXchange, a provider of homecare management solutions, announced today the acquisition of Generations Homecare System.

Hit Consultant
Jul 8th, 2024
M&A: Hhaexchange Acquires Generations Homecare System

What You Should Know: – HHAeXchange, a provider of homecare management solutions, announced today the acquisition of Generations Homecare System. – Generations offers a comprehensive software solution designed to streamline operations, improve care team collaboration, and ensure compliance for homecare agencies. The strategic move reinforces HHAeXchange’s position as a frontrunner in the homecare technology space.A Growing Market Demands InnovationThe homecare industry is experiencing significant growth, driven by an aging population and increasing demand for personal care services. By 2035, the need for personal care aides is projected to surge by 43%. This necessitates robust software solutions that can adapt to the evolving needs of providers, caregivers, and payers, especially regarding compliance and user-friendliness.Building a Stronger Ecosystem for HomecareHHAeXchange’s acquisition of Generations follows its recent acquisition of Cashé Software, a Minnesota-based leader in homecare operations and billing solutions. By integrating Generations’ expertise, HHAeXchange expands its reach into new markets and strengthens its talent pool with specialists in homecare technology. Ultimately, this benefits the entire industry by creating a more valuable ecosystem for clients, partners, and stakeholders.Generations: A Legacy of Quality TechnologyFounded in 2002 with a commitment to exceptional technology, Generations has built a strong reputation for quality homecare software

Hit Consultant
Jun 18th, 2024
Hhaexchange Acquires Cashé To Strengthen Homecare Operations

HHAeXchange Acquires Cashé to Strengthen Homecare Operations. by Jasmine Pennic 06/18/2024 Leave a Comment. What You Should Know: – HHAeXchange, a provider of homecare management solutions, announced its acquisition of Cashé Software, a Minnesota-based leader in homecare operations and billing software. – The strategic acquisition unites two industry heavyweights, creating a powerhouse equipped to serve the ever-growing homecare market. Since 2004, Cashé has been a trusted partner for over 400 homecare agencies in Minnesota.The Booming Homecare Industry: A Need for EfficiencyThe homecare industry is experiencing a surge, projected to grow from $100 billion in 2024 to a staggering $176 billion by 2032. This expansion is driven by an aging population increasingly opting for home and community-based services (HCBS). To manage this growth effectively, homecare agencies need robust software solutions that optimize operations and deliver better health outcomes for patients.HHAeXchange Cashé: A Perfect Match for Streamlined SuccessHHAeXchange and Cashé’s combined expertise provides a comprehensive solution for streamlining homecare operations and ensuring regulatory compliance