Full-Time
Customer Service Lead
Posted on 11/23/2025
Stoneridge
1,001-5,000 employees
Designs and manufactures automotive electrical systems
No salary listed
Ontario, OH, USA
In Person
 Customer Experience & Support (1) |
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- Bachelor’s degree in Business or a related field.
- 3–5 years of customer service or account management experience in the automotive or manufacturing industry.
- Strong leadership and communication skills across all organizational levels.
- Proficiency in Microsoft Office; ability to utilize CRM tools is preferred (but not stated as a must).
- Proven ability to lead continuous improvement initiatives using Lean methodologies.
- Strong customer focus with a bias for action and resolution.
- Ability to build trust, promote transparency, and adapt to change.
- Strategic thinker who values coaching, team development, and business results
- Act as the main liaison for customer inquiries, orders, and issue resolution.
- Lead the entry, monitoring, and tracking of sales order releases.
- Ensure timely and accurate fulfillment of customer orders.
- Monitor incoming EDI orders and customer account activity.
- Analyze JDE and Power BI reports to proactively address order or delivery issues.
- Supervise and direct Customer Service staff.
- Define clear team roles and responsibilities based on skills and business needs.
- Develop and implement a structured training and cross-training program.
- Provide coaching and support to improve team performance and ensure process consistency.
- Define and track Key Performance Indicators (KPIs) to measure customer satisfaction.
- Lead initiatives to improve communication and response across all customer touchpoints: phone, email, CRM, and ERP platforms.
- Develop strategies to continually improve the overall customer experience.
- Identify and lead process improvement initiatives centered on customer service and efficiency.
- Train and engage the team in continuous improvement and problem-solving methodologies.
- Foster a culture of adaptability and innovation within the department.
- This description reflects the primary responsibilities of the position. Other duties may be assigned as needed by management to support business objectives.
- Prior experience with JDE and EDI systems preferred.
- Experience with JDE and CRM tools preferred.
- Experience with Microsoft Power BI for reporting analysis is implied by responsibilities but not stated as required; treat as desirable if present in posting.
Stoneridge designs and manufactures highly engineered electrical and electronic systems, components, and modules for the automotive, commercial vehicle, motorcycle, agricultural, and off-highway markets. Its products enable vehicle intelligence, improve fuel efficiency, reduce emissions, and enhance safety and security for vehicles, cargo, and drivers. The company provides end-to-end, integrated technology solutions that cover the vehicle’s electrical architecture, sensors, and related modules, serving as a global partner to the mobility industry. What sets Stoneridge apart is its focus on integrated, scalable systems across multiple vehicle sectors and its ability to act as a single technology partner that can address the full spectrum of mobility challenges. The company’s goal is to help customers meet evolving vehicle demands by delivering reliable electrical and electronic solutions that improve performance, safety, efficiency, and overall vehicle operation.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
null
Founded
1965
Simplify's Take
What believers are saying
- Q1 2026 Electronics sales hit $144.9M, up 8.7% from Q4 2025.
- Stoneridge Brazil sales surged 25.9% YoY to $18.1M with 9.5% margin.
- Natalia Noblet assumes CEO role April 1, 2026, with proven MirrorEye wins.
What critics are saying
- Interim CFO Hartman lacks experience, delays $85.9M debt refinance by November 2026.
- CEO Zizelman retires May 20, 2026; unproven Noblet disrupts $645M revenue execution.
- Q1 2026 $27M net loss erodes confidence, triggers 22NW pressure via director English.
What makes Stoneridge unique
- MirrorEye system eliminates truck blind spots with GSR II-compliant camera technology.
- Secured $135M awards for OEM-integrated MirrorEye and off-highway controls.
- Innovation Truck demos advanced driver assistance at TMC Annual 2026.
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Benefits
Hybrid Work Options
Flexible Work Hours
Company News
Stoneridge (NYSE: SRI) appoints interim CFO with cash and equity incentives. Filing Impact (Moderate) Filing Sentiment Rhea-AI Filing summary. Stoneridge, Inc. has appointed longtime executive Robert J. Hartman, Jr. as Interim Chief Financial Officer and Treasurer, effective March 31, 2026, following the previously disclosed resignation of Matt Horvath. Hartman will also continue serving as Chief Accounting Officer while the company searches for a permanent CFO. To recognize and retain him in this interim role, Hartman will receive a $50,000 recognition bonus payable in cash by the earlier of July 31, 2026, or the hiring of a permanent CFO, plus a cash retention bonus of $118,646 if he remains employed through January 30, 2027. He is also being granted 30,000 share units under the Long-Term Incentive Plan, payable one-for-one in common shares and vesting in equal thirds in March 2027, 2028, and 2029, subject to continued employment. 03/23/2026 - 04:38 PM Faq. What leadership change does Stoneridge (SRI) disclose in this 8-K? Stoneridge announces that Robert J. Hartman, Jr. will become Interim Chief Financial Officer and Treasurer on March 31, 2026. He replaces Matt Horvath, whose resignation was previously disclosed, and will serve until a permanent CFO is elected and qualified or he departs earlier. Who is Robert J. Hartman, Jr., the new interim CFO of Stoneridge (SRI)? Robert J. Hartman, Jr., age 59, has worked at Stoneridge for more than 27 years in leadership roles across accounting, finance, and internal audit. He currently serves as Chief Accounting Officer and will hold that role concurrently with his Interim Chief Financial Officer and Treasurer responsibilities. What cash bonuses will Stoneridge (SRI) pay its interim CFO Robert Hartman? Robert Hartman will receive a cash recognition bonus of $50,000, payable by the earlier of July 31, 2026, or when a permanent CFO is hired. He is also eligible for a retention bonus of $118,646 if he remains employed with Stoneridge through January 30, 2027. What equity awards does Stoneridge (SRI) grant to interim CFO Robert Hartman? As part of his interim CFO compensation, Robert Hartman receives 30,000 share units under Stoneridge's Long-Term Incentive Plan, in addition to his normal annual grant. These units convert one-for-one into common shares and vest in equal annual installments in March 2027, March 2028, and March 2029. Are there any related-party or family relationships disclosed for Stoneridge (SRI) interim CFO Robert Hartman? Stoneridge states there are no arrangements or understandings with other persons leading to Robert Hartman's appointment beyond the described compensation. It also notes there are no family relationships with any director or executive officer and no material interests in transactions requiring Item 404(a) disclosure. How long will Robert Hartman serve as interim CFO at Stoneridge (SRI)? Robert Hartman will serve as Interim Chief Financial Officer and Treasurer from March 31, 2026, until his successor is elected and qualified, or until his earlier resignation or removal. During this period, Stoneridge will conduct an executive search for a permanent Chief Financial Officer. Filing exhibits & attachments. 4 documents Agreements & contracts.
GHSP announces global integration of former Stoneridge Control Devices segment to form unified automotive powerhouse. March 16, 2026, 14:04 GMT Laurent Bresson, CEO By integrating our best-in-class processes, we are building a more efficient, innovative company that is uniquely positioned to lead the future of automotive control systems." - Laurent Bresson HOLLAND, MI, UNITED STATES, March 16, 2026 / EINPresswire.com / - GHSP, a leading global Tier 1 automotive supplier, today announced the formal integration of the former Control Devices segment of Stoneridge, Inc. into its global operations. Following the acquisition of both organizations by Center Rock Capital Partners, the two entities will unite under the GHSP brand to create a more robust, technology-driven leader in the automotive and transportation industries. The integration, expected to be completed within the next 12 months, brings together leading portfolios of advanced electromechanical and electronic products. The "New GHSP" will boast a combined workforce of 2,000 employees and 12 global locations, generating approximately $550 million in annual sales. Global Reach and Stability GHSP is committed to maintaining its strong global footprint. There are no plans to close any existing facilities as part of this integration. The unified company will continue to operate across its primary hubs: - North America: Grand Haven, Hart, Holland, and Novi, Michigan; Lexington, Ohio; and Saltillo, Mexico. - Asia-Pacific: Shanghai North, Shanghai South, and Suzhou, China; Hyderabad and Pune, India; and Hamamatsu, Japan. Synergies and Product Innovation By combining GHSP's expertise in electronic controls and smart actuators with the former Control Devices segment's leadership in thermal management, sensors, Emissions Systems and drivetrain systems, the company will offer a comprehensive suite of solutions across seven core product lines: - Drivetrain - Driver Controls - Thermal Management Systems - HMI (Human-Machine Interface) - Electronic Control Modules - Smart Propulsion - Evaporative Emission Systems Leadership Laurent Bresson will serve as the President and CEO of the integrated GHSP organization. Bresson, a seasoned industry veteran, will lead the "One Team, One Mission" culture to drive profitable, strategic growth. "We are incredibly excited to bring these two talented teams together under a unified future," said Laurent Bresson, President and CEO of GHSP. "The synergies between our engineering teams and our shared focus on high-quality electronic know-how allow us to serve our customers with a broader technology pipeline. By integrating our best-in-class processes, we are building a more efficient, innovative company that is uniquely positioned to lead the future of automotive control systems". About GHSP GHSP is a global supplier of mechanical and electronic control systems to the automotive, transportation, and appliance industries. With a focus on innovation and quality, GHSP partners with leading OEMs to deliver smart, sustainable solutions for a changing world. For more information, visit www.ghsp.com. Media Contact: Liz Hoffswell, Marketing and Communications Leader [email protected]/616-510-5701 Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above. You just read:
Stoneridge Inc., a Novi, Michigan-based maker of electronic components for automotive and other markets, reported a fourth-quarter loss of $76.9 million, or $2.76 per share. Adjusted for non-recurring costs, the loss was 53 cents per share. The company posted revenue of $205.2 million for the quarter. For the full year, Stoneridge reported a loss of $102.8 million, or $3.70 per share, with revenue of $861.3 million.
Stoneridge has appointed Aron R. English to its Board of Directors, effective 16 March 2026, following a cooperation agreement with 22NW, LP. He will also stand for election at the company's annual shareholders meeting in May. English is the founder and portfolio manager of 22NW, a Seattle-based value fund specialising in small and microcap investments, which he has led since 2014. He holds a CFA charter and has over 20 years of investment experience. English currently serves on the board of Anebulo Pharmaceuticals and previously served on DIRTT Environmental Solutions' board. Stoneridge, headquartered in Michigan, supplies electronic systems and technologies for on- and off-highway transportation sectors globally. The company expects English's capital markets expertise will support its long-term shareholder value strategy.
Stoneridge announces president and chief executive officer retirement and leadership succession plan. NOVI, Mich., Feb. 23, 2026 /PRNewswire/ - Stoneridge, Inc. (NYSE: SRI) today announced that Jim Zizelman, president and chief executive officer, is retiring, effective May 20, 2026, following nearly seven years of dedicated service to the Company. The Stoneridge Board of Directors has appointed Natalia Noblet, the current president of Stoneridge Electronics, as incoming president and chief executive officer as part of a planned leadership transition. Jim will continue to serve as president and chief executive officer until March 31, 2026, when he will transition into the role of strategic advisor to support leadership continuity and key stakeholder relationships. Natalia will assume the role of president and chief executive officer and become a member of the board of directors on April 1, 2026. Jim will continue to serve on the board of directors and will be a board of directors' nominee for election at the 2026 Annual Meeting of Shareholders. "Succession planning is a key priority for our Board, and this transition reflects our commitment to leadership continuity and long-term value creation during an important period of transformation for the Company following the sale of our Control Devices segment," said Bill Lasky, chairman of Stoneridge's Board of Directors. "Over the past year and a half, Natalia has led the Electronics segment with focus and discipline, making this a natural and well-prepared transition. Jim and Natalia will continue to work closely together to ensure a seamless transfer of responsibilities and strategic focus." Jim joined Stoneridge in 2019 and has played a pivotal role in advancing the Company's transformation and growth strategy. As president of Control Devices beginning in 2020, he led the transformation of the segment's product lines and technology roadmap with a strong focus on electrification, enterprise-wide quality, and improving operational excellence. After being named president and chief executive officer, and appointed to the board of directors, in January 2023, he further strengthened Stoneridge's operational performance, expanded its technology portfolio, and reinforced its focus on safe, efficient mobility solutions, all while driving a culture of transparency, collaboration, and respect. "On behalf of the Board, I thank Jim for his leadership and lasting contributions," said Lasky. "Under his direction, Stoneridge enhanced its competitive position, advanced its technology roadmap, and reinforced a performance-based culture within the Company. We are also pleased that Jim will continue to serve on our Board, where his deep technical knowledge, engineering background, and understanding of our business will remain an asset as we move forward." Natalia joined Stoneridge in September 2024 as president of Stoneridge Electronics and brings deep industry experience and a strong track record of leadership. During her tenure, Natalia led the segment in securing several significant new business awards, including programs associated with the MirrorEye(R) platform. Prior to Stoneridge, she spent nearly two decades at WABCO in increasingly senior roles across operations, sourcing, quality, project management, and continuous improvement. Following WABCO's acquisition by ZF in 2020, Natalia held senior leadership positions with profit and loss responsibility, leading integration initiatives and operational transformation programs. This included serving as senior vice president of ZF's Commercial Vehicle Solutions division, where she oversaw the EMEA region's profit and loss, including strategy, commercial operations, procurement, and manufacturing footprint. "Natalia is exceptionally well-equipped to lead Stoneridge into its next chapter," said Lasky. "Her proven leadership, deep industry knowledge, and strong commitment to operational excellence will support our continued growth, innovation, and success." "As the incoming president and CEO, my priority is to deliver outstanding value to our customers and continue working with all of our partners to advance next-generation technologies for safer and more efficient transportation," said Noblet. "I am grateful to Jim for his leadership and guidance during this transition, and for the strong foundation he has built. I look forward to working closely with our Board, our executive team, and our global teams to execute Stoneridge's strategy, strengthen customer partnerships, and drive sustainable, profitable growth." This planned transition underscores Stoneridge's commitment to disciplined governance, leadership development, and long-term shareholder value. About Stoneridge, Inc. Stoneridge, Inc., headquartered in Novi, Michigan, is a global supplier of safe and efficient electronic systems and technologies. Its systems and products power vehicle intelligence, while enabling safety and security for on- and off-highway transportation sectors around the world. Additional information about Stoneridge can be found at www.stoneridge.com. Forward-Looking Statements This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding the leadership transition and its expected effects on its operations and strategy. These statements are based on current expectations and assumptions and are subject to risks and uncertainties that could cause actual results to differ materially. Important factors are discussed in its filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. These statements speak only as of the date of this press release, and the Company undertakes no obligation to update forward-looking statements, except as required by law. SOURCE Stoneridge, Inc.