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Full-Time

Enterprise Customer Success Manager

Canada

Confirmed live in the last 24 hours

Orum

Orum

51-200 employees

AI-powered live conversation and sales platform

Enterprise Software
AI & Machine Learning

Compensation Overview

$115k - $145kAnnually

+ Stock Options

Senior

Remote in Canada

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Salesforce
Requirements
  • Candidates must be based in Canada.
  • 6+ years of Customer Success experience in B2B SaaS
  • 2+ years of experience managing large enterprise accounts
  • Must be comfortable working with VPs and other senior business leaders at large enterprises
  • Willing to travel 25-50% of the time for customer onsites
  • Must be comfortable with ambiguity, independent, detail-oriented, and can thrive in start-up environments, including a fast-paced, high-growth environment.
  • Familiar with Salesforce, Outreach, SalesLoft, and related sales tech
  • Consistent track record of delivering high renewal rates and meeting up-sell quota.
  • Strong passion for being hands-on technically and product savviness.
  • Experience collaborating with cross-functional teams within a customer organization to support a joint outcome.
  • BA/BS or Equivalent Experience
Responsibilities
  • Onboarding - Work with new Orum customers to provide onboarding, integration help, education, and documentation to drive long-term customer success & value.
  • Success Outcomes and Risk Management - Understand customer growth goals, strategies & initiatives, and establish a best-in-class product experience solution.
  • Documentation - Produce internal best practices and customer user stories to strengthen the implementation process

Orum offers a Live Conversation Platform powered by AI, featuring automated outbound calling and seamless CRM integration with platforms like Salesforce, Outreach, and SalesLoft. The platform focuses on increasing sales activity and revenue by facilitating connections with potential clients and providing advanced insights through analytics.

Company Stage

Series B

Total Funding

$51M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

7%

2 year growth

18%

Benefits

Competitive salary & equity

Top-notch health benefits

Unlimited PTO

Company & team retreats

401k & financial planning

Office setup budget