Full-Time
IT Manager
Posted on 4/13/2024
Healthcare data analytics and solutions provider
Compensation Overview
$115,000 - $141,250Annually
Senior
San Francisco, CA, USA
- 5+ years of overall experience, 2 years or more spent as a Manager
- Ability to be present several days a week in the San Francisco office
- Ability to build, grow and develop a high-performing IT teams, foster a positive work culture, and attract top talent
- Ability to connect with your team members, mentor them, and provide firm yet supportive guidance
- A positive mindset and a proactive attitude, consistently identifying opportunities for improvement and taking the initiative to drive them to a successful resolution.
- Enthusiasm and ability to learn new hardware and software technologies
- Methodical, persistent, detail-oriented approach to problem solving
- Strong written and verbal communication skills with experience crafting and delivering company facing messaging
- Desire to learn and/or improve your skills on automation
- Proficiency researching difficult problems and determining the best course of action.
- Competence identifying patterns and trending issues
- Experience leading projects and following through on requests, knowing when to escalate or ask for assistance
- Proficiency prioritizing and fulfilling multiple concurrent requests
- Experience installing, configuring, and troubleshooting macOS, ChromeOS, and Windows
- Understanding of basic networking concepts for troubleshooting
- Regulatory Compliance - Knowledge of industry-specific regulations and compliance requirements
- Cybersecurity Expertise - Strong knowledge of cybersecurity best practices and the ability to ensure the organization's IT environment is secure from threats
- Technical support, triaging ticket requests via incoming helpdesk queries
- Guiding customers through the problem-solving process using creative diagnostic techniques and a patient, helpful attitude. Collect and communicate customer feedback along the way identifying and participating in departmental improvement efforts
- Vendor relationships, managing license renewals for SaaS products
- User account management
- Identifying opportunities to automate
- Developing and improving IT documentation
- Maintaining the in-office network and physical security systems, including partnering with Workspace Management teams to control and manage building/office access, keycard/access control system, and alarm system
- Host on-site Jumbotron events
- Partnering with stakeholder teams to support smooth and comprehensive employee onboarding and off-boarding processes
- Tracking and managing accounts and equipment inventories
- Supporting the hosting of on and offsite events as needed, ensuring reliable operation of AV equipment
- Collect and communicate customer feedback and identify and participate in department improvement efforts
- Partner with our Workspace Management team to control and manage building/office access, keycard/access control system and alarm system
- Identify opportunities for IT to improve company processes
- Be able to support IT Technicians hands-on as needed
Nuna Inc. provides healthcare data and analytics solutions to enhance the efficiency and effectiveness of healthcare delivery. This company boasts a robust culture of using modern technology and rigorous data science to power value-based healthcare arrangements, making it an ideal workplace for professionals passionate about driving high-value health outcomes. The focus on delivering timely, relevant insights for the healthcare industry places employees at the forefront of addressing critical challenges in healthcare cost and quality.
Company Stage
Series B
Total Funding
$90M
Headquarters
San Francisco, California
Founded
2010
6 month growth
↑ 16%1 year growth
↑ 10%2 year growth
↑ 76%Benefits
Medical, vision, and dental coverage
401(k) plans with company matching
Commuter subsidies
Flexible work-from-home policy
Discretionary time off
Free meals and snacks
Clubs for hikers, the LGBTQIAP+ community, bookworms, karaoke stars, and more
Tech Talks on timely healthcare and technology topics
Presentations given by industry leaders
Create Days (company-wide “hackathons” to solve problems at Nuna and give back to our community)
Fitness discounts and reimbursements
Onsite massages - Weekly meditation sessions guided by Nuna yogis
Team fitness challenges (bike rides, marathons, 7-Minute Workouts, and more)