Senior Manager

The Senior Manager, Fraud Analytics & Operations will lead and manage fraud analytics, and risk mitigation across the enterprise. This person will serve as a subject matter expert in the recommendation, development, implementation and monitoring of risk prevention and data programs.

Senior Manager, Fraud Analytics & Operations:

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Manages and leads the divisional strategy for fraud analytics, reporting and planning, including governance frameworks, data structures, and deliverables. Leverages deep analytics and statistics knowledge to determine risk, and develop business plans for success.
• Collects, analyzes, and communicates statistics related to daily fraud mitigation business operations to stakeholders.
• Oversees the offer, products and reviews the validation of scalable analyses. Ensures products meet stakeholders’ needs for information and insights. Develops a technology strategy and manages vendor relationships supporting the delivery of analytical capabilities.
• Ensures alignment between department deliverables and business strategies. Leads business planning activities and develops budgets to determine feasibility and resource needs.
• Engages with strategic business and stakeholder relationships to understand and probe business processes in order to develop risk mitigation processes. Brings structure to requests and translates requirements into an analytic approach. Makes recommendations to key business partners or senior management as needed.
• Continually develops understanding of industry trends and provides updates to the team to build business acumen. Champions change management efforts and advocates to ensure implementation of governance practices.
• Participates in special projects and performs other duties as assigned.

What it takes:

• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• Minimum of eight years related work experience, with at least four years of model governance experience.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don’t just have a mission—we’re on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients’ lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.