Full-Time

Staff Software Engineer

Posted on 2/28/2025

Operator

Operator

11-50 employees

Full-stack platform for conversational AI agents

No salary listed

Company Does Not Provide H1B Sponsorship

San Francisco, CA, USA

In Person

Category
Software Engineering (1)
Required Skills
Python
UI/UX Design
React.js
Data Structures & Algorithms
Machine Learning
TypeScript
HTML/CSS
Requirements
  • 6+ years of experience building production software
  • Strong CS and engineering fundamentals
  • Proficiency with Python and/or TypeScript + React
  • Understanding of the modern web stack
  • Good intuition for making technical, product, and business tradeoffs
  • Experience doing 0-to-1 engineering work at either startups or personal projects
  • Good sense for product design and UX
  • Strong interest in working and experimenting with the latest AI advancements
Responsibilities
  • Designing and implementing end-to-end user-facing features and experiences
  • Architecting and building systems to safely and compliantly serve our products to even the most demanding and regulated industries
  • Reducing the end-to-end latency of the system, both real and perceived. This will require performance optimizations at all levels: from hacking on low-level GPU core optimizations to improving our algorithms to experimenting with novel UX ideas
  • Solving engineering and product challenges that arise from translating new research ideas into production software
  • Everyone on the founding team is expected to work extremely closely with our customers
Desired Qualifications
  • Experience with deep learning modeling and infrastructure at large scale
  • Experience working on low latency real-time systems
  • Experience working at early-stage and fast-growing companies

Operator offers a full-stack platform for building and running multi-channel conversational AI agents. Developers use a single codebase to power voice, chat, SMS, and other channels, supported by tooling for observability, evaluation, and release management. The system is designed for global scale with high availability and low latency, including automatic healing, load balancing, and failover, and the platform lets you write channel adapters once and deploy them everywhere, plus post-conversation workflow automation and context-preserving warm transfers. Its aim is to help teams create and manage reliable enterprise-grade AI agents across channels, with SOC 2 and HIPAA compliance, SLAs, and dedicated enterprise support.

Company Size

11-50

Company Stage

Series B

Total Funding

$25M

Headquarters

San Francisco, California

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Enterprise demand for compliant, production-ready AI agents drives custom enterprise SLA revenue.
  • Warm transfers and context preservation create stickiness in customer service and support workflows.
  • Global infrastructure with automatic healing and failover captures latency-sensitive voice AI workloads.

What critics are saying

  • Kore.ai's agent orchestrator and Knowledge Graph erodes enterprise market share within 12 months.
  • Open-source frameworks achieve 80% feature parity, commoditizing paid tiers by 18–24 months.
  • Sierra's Agent SDK with CI/CD tooling directly undermines developer platform differentiation.

What makes Operator unique

  • Full-stack platform integrates voice, chat, SMS with unified observability and release tooling.
  • Team from Stripe, Coinbase, Figma brings proven infrastructure scaling and product expertise.
  • Subscription model with free tier, startup, enterprise tiers enables broad developer adoption.

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Benefits

Flexible Work Hours

INACTIVE