District Sales Manager

Job Description

Scope of Position

To drive a consistent and effective District Sales Program inside the office, which consists in driving a strong and solid District Sales Team, attract and close local accounts and ensure continual business growth within the District.

Duties and Tasks

• Build and Manage the District Sales strategy to call and secure on all A, B, & C accounts
• Create and monitor the District Sales Plan
• Ensure proper measurements (KPIs) are put in place to successfully execute the District Sales Plan
• Manage at minimum ten personal target accounts on his/her own
• Play an active role in developing his/her own business in addition to spending time in the field with their District Sales Executives
• Monitor number of DSE Sales calls, leads and revenue generated by customer
• Ensure all new accounts are transitioned, reviewed and discussed with operations to be hand over to the retention program
• Facilitate any product initiatives or blitz programs with operations
• Coach and mentor direct reports to develop them professionally and personally
• Executing the scorecard reviews of each District Sales Executive
• Review department goals and sales plan periodically with staff to ensure buy-in and accountability

This role is district based in GLA and will cover Scotland only. 

Physical Demands

This section lists physical demands required of this job;

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk
• Travel independently to a wide variety of off-site location if applicable

Qualifications

This section lists desired qualifications for the job:

• University or equivalent business qualifications
• Minimum 5 years personnel management experience
• 4 + years of industry specific qualification (country specific)
• Proven leadership attitude and background
• Strong market and product knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Proven negotiation skills
• Presentation skills
• Empowered to make quick decisions in response to changing conditions
• Influences others to action
• Timeliness and accountability for results
• Good computer skills (Excel, Word, PowerPoint).

Additional information

What we expect from you:

Expeditors Key Performance Expectations

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

• Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

• Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Product Manager Job-Specific Performance Expectations

• Employee Development

Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust.

• · Financial Excellence (Manager, branch Product)

Has command of the P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring department financial performance (revenue to expense, expense per shipment, etc.), analyzing customer profitability and controlling expenses. Reviews accounts receivable to manage cash flow and to ensure customers are paying within terms. Analyzes billing activity and intercompany accounting.

• Operational Excellence (Manager, branch product)

Monitors and improves product District Excellence and Global Business Operations metrics. Maps and understands department process flow, while constantly looking for areas to improve efficiency, offer customers better cycle times and service, and control costs. Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership.

• Business Development (Manager, Branch product)

Actively grows the product's business and builds customer relationships through involvement in sales and retention programs. Maintains a healthy mix of current customers and manages pipeline of new accounts. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.