Full-Time

Supervisor

Customer Service, Water Treatment Products

Posted on 1/20/2025

Westlake

Westlake

1,001-5,000 employees

No salary listed

Expert

Houston, TX, USA

Category
Budget Analysis
Financial Accounting
Management Accounting
Accounting
Required Skills
SAP Products
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
  • Bachelor’s degree in business preferred with 10 years of progressive CSR experience
  • Supervisory experience a plus
  • Self-starter, with experience in mentoring associates
  • Proficiency in verbal and written communications
  • Personal computer experience with knowledge of MS Excel & MS Word and SAP
  • Effective analytical skills
  • Prior finance or accounting experience is required
  • Knowledge and experience related to revenue accounting and customer billing process
Responsibilities
  • Manage departmental performance of CSR’s for accuracy and timeliness of service and perform yearly performance reviews
  • Responsible for design and implementation of improvements to operational processes
  • Ensure WTP product is delivered on time, to meet customer and management expectations
  • Coordinate shipping and process loads with various third-party carriers
  • Monitor and manage key metrics and drive projects that improve internal processes through implementing best practices including PONC for sub-optimal freight expense
  • Responsible for the overall training, support, & mentoring of WTP CSRs using the breadth of expertise in Customer Service
  • Maintains the document retention for all compliance documents with SOX, ISO and audits
  • Solves complex problems, takes a broad perspective to identify best practice solutions and leads WTP Customer Service systems initiatives
  • Works independently as liaison between Customer Service and other business unit departments on communications, training, special projects with guidance in only the most complex situations
  • Escalate issues with customers to appropriate Management and ensure proper follow up and resolution
  • Perform revenue accounting, rebates and billing related activities and oversee staff performing those duties
  • Accountable for review and reconciliations of sales and rebates
  • Accountable for reviewing, investigating & resolving invoicing system blocks/errors
  • Support month-end closing activities related to customer service & pricing
  • Perform month-end and quarter-end closing activities
  • Prepare quarterly reviews presentations and prepare monthly reports for leadership team
  • Support budgeting activities
  • Manage multiple deadlines and respond quickly to management requests
  • Identify and lead continuous improvement initiatives
  • Ensure adherence to and effectiveness of internal controls in own areas of responsibility
  • Facilitate internal and external audit needs and maintain rebate module, create sales rebates
  • Application of company policies, procedures and US GAAP requirements
  • Complete special projects as assigned
Desired Qualifications
  • Supervisory experience a plus

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Houston, Texas

Founded

1986

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Simplify's Take

What believers are saying

  • Increased demand for sustainable materials boosts Westlake Epoxy's market potential.
  • Graphene investment enhances product performance and sustainability for Westlake.
  • Consistent investments indicate strong market confidence in Westlake's growth.

What critics are saying

  • Competition in sustainable epoxy products may dilute Westlake's market share.
  • Graphene technology investment poses financial risks if not commercially successful.
  • New product launches could lead to high R&D costs without guaranteed success.

What makes Westlake unique

  • Westlake Epoxy's EpoVIVE(TM) offers a unique sustainable epoxy product portfolio.
  • Investment in Universal Matter Inc. positions Westlake in advanced graphene-based materials.
  • Westlake Royal's Dryroll ridge vent aligns with energy-efficient building trends.

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Benefits

Health Insurance

401(k) Retirement Plan

Flexible Work Hours

Quarterly performance-based bonuses

Company News

The Manufacture Data
Feb 28th, 2025
Westlake Epoxy Showcases Advanced Composite Innovations at JEC World 2025

Westlake Corporation announced today that Westlake Epoxy is set to unveil a series of groundbreaking composite solutions at JEC World 2025, taking place from March 4 to 6 in Paris.

Stock Titan
Feb 25th, 2025
Westlake Epoxy Announces the Launch of the EpoVIVE(TM): A New Era of Sustainable Solutions

Westlake (NYSE: WLK) has announced that Westlake Epoxy will launch EpoVIVE(TM), a new sustainable epoxy product portfolio, at JEC World in Paris from March 4-6, 2025.

The Industrial
Feb 25th, 2025
Westlake Epoxy Announces the Launch of the EpoVIVE(TM): A New Era of Sustainable Solutions

HOUSTON-(BUSINESS WIRE)-Westlake Corporation (NYSE: WLK) announced today that Westlake Epoxy plans to launch at JEC World, March 4 to 6, 2025, in Paris, EpoVIVE(TM), an epoxy product portfolio offering a range of sustainable characteristics across multiple products, which will support customer sustainability initiatives.

The Construction Data
Feb 15th, 2025
Westlake Royal Unveils New Products & Trends at 2025 NAHB Show

Westlake Royal unveils new Products & trends at 2025 NAHB Show.

CCR Magazine
Dec 28th, 2024
Westlake Royal Launches Dryroll Ridge Vent

Westlake Royal launches Dryroll ridge vent.

INACTIVE