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Full-Time

Technical Support Engineer

Confirmed live in the last 24 hours

Sigma Computing

Sigma Computing

501-1,000 employees

Cloud-based data analytics platform for businesses

Data & Analytics
AI & Machine Learning

Senior

London, UK

In-office work environment in SF & NYC.

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
SQL
Development Operations (DevOps)
Data Analysis
Requirements
  • 5+ years of industry experience supporting enterprise products for data analytics.
  • Computer Science fundamentals. Strong domain expertise in databases and business intelligence
  • SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
  • SQL query performance troubleshooting and plan generation understanding
  • Proficient in data modeling concepts
  • Ability to properly chart data into logical visualizations
  • A proven track record of building trust with customers and bringing issues to resolution quickly
  • Excellent verbal and written communication skills
  • A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)
  • Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
  • Desire to be a great teammate and have fun at work
Responsibilities
  • You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
  • Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
  • Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.
Sigma Computing

Sigma Computing

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Website

Sigma Computing offers a cloud-based data analytics platform that enables businesses to analyze large volumes of data through a user-friendly, spreadsheet-like interface. Users can connect to their cloud data warehouse and access advanced features such as data collection and revenue planning without needing coding skills. The platform is scalable, allowing for the analysis of billions of rows of data, and includes AI capabilities like natural language processing to enhance data insights. Sigma generates revenue by charging clients for access to its platform and features.

Company Stage

Series D

Total Funding

$550.9M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

↑ 18%

1 year growth

↑ 35%

2 year growth

↑ 49%
Simplify Jobs

Simplify's Take

What believers are saying

  • Sigma's recent $200M Series D funding round and $1.5 billion valuation highlight strong investor confidence and financial stability.
  • The appointment of experienced executives like Marcello Gallo and Sean Hughes indicates a strategic focus on driving high-velocity business growth.
  • Sigma's continuous innovation, such as the AI Toolkit for Business, ensures that the platform remains cutting-edge and highly competitive.

What critics are saying

  • The rapid growth and high valuation could lead to increased pressure to deliver consistent performance and innovation.
  • The competitive landscape in cloud-based data analytics is intense, with major players like Snowflake and Google BigQuery posing significant challenges.

What makes Sigma Computing unique

  • Sigma Computing offers a unique spreadsheet-like interface for data analytics, making it accessible to non-technical users, unlike many competitors that require specialized skills.
  • The platform's ability to analyze billions of rows of data directly from cloud data warehouses provides a scalability advantage over traditional tools like Excel.
  • Sigma's early access AI features, including data classification and sentiment analysis, position it at the forefront of integrating advanced AI into data analytics.

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Benefits

Competitive pay - Looking for a great salary and solid stock options? You’ve come to the right place.

Flexible schedule - Do the work you need to get done in the time you have to get it done

Amazing benefits - Medical, dental, vision, 401k, FSA, commuter… we’ve got you covered. Literally.

Flexible vacation - At Sigma, we work to live, not live to work. So go on, book that dream vacation.

Health & wellness - A healthy body supports a healthy mind, so we partner with Crunch Fitness and CorePower.

Family-friendly - From flexible scheduling to parental leave to kids’ birthdays off, we support Sigma families.