In the U.S. alone, over 30 million patients per year are prescribed care via paper and fax. The ordering process is long, complicated, and yields an 83% error rate. Discharges are delayed, patients are stuck in care facilities, and often readmitted shortly thereafter if they do not receive the life-saving products they need.

The world is transitioning to digital ordering. At Parachute Health, we’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.

Founded in New York City, Parachute Health is the leading post-acute software platform with a network of over 3,000 supplier locations and 370,000 clinicians across 60,000 healthcare facilities across all 50 states. We help millions of patients each year access medical equipment, supplies and services they need quickly and reliably.

At Parachute Health, we aim to ensure that patients can use their insurance card to receive the care they need, on time. By driving transparency and connectivity into DME ordering, we are digitizing the industry and making DME delightfully simple.

As a fast-growing, remote-first startup, we are seeking a Product Manager who will work to build product solutions that help suppliers fulfill orders and get DME delivered to patients. This Product Manager will build for and represent the “Voice of the Supplier Customer Service Rep (CSRs)” at Parachute. This is an opportunity to directly contribute to improving the lives of millions of patients and play a pivotal role in our organization.

The Role

You will help lead the Payor Strategy – to enable payors to provide a differentiated and delightful DME experience for their members. You will work with your product team, stakeholders, and customers to build our product across tens of thousands of healthcare facilities nationwide. You’ll be responsible for executing and providing feedback on the strategy. You’ll influence architectural decisions for our platform, with the ultimate goal of delivering a product that positions Parachute as the ’point of care’ DME ordering solution for clinicians and health plans.

Your impact will not only be seen in the lives of the patients who receive timely and adequate care but also in the way our healthcare system operates - more streamlined, more empathetic.

What You’ll Do

In a nutshell, you will define the product and coordinate actions across the organization to enable its success.

Strategy and Planning

Conduct discovery research to help shape the payor product experience
Define product release slices for the Payor Strategy that optimize for time to value
Drive delivery of product experiences across the Payor teams
Lead a team of empowered product managers and product designers to frame problems and craft solutions for a new 0 to 1 product
Define and track measurable goals in your product area
Share knowledge across your team to support shared understanding of product components and how they ladder up to value

Team and Stakeholder Collaboration

Work with customers and external stakeholders to develop solutions
Collaborate with engineering leads and operational partners to develop and get products to market
Drive shared understanding and get feedback from a diverse set of perspectives to make the best decisions
Coordinate across the organization, customers, and partners to articulate and execute product decisions

Product Development

Build artifacts that help unify the organization around the product development roadmap
Support PMs in executing on product deliverables, including product briefs and research synthesis
Manage milestones and deliverables to maximize time to value
Manage tradeoffs and escalations within payor
Help define and measure success metrics
Define methods of customer feedback and process for improvement

If you don’t meet 100% of the below qualifications, you should still consider applying.

Who You Are

You possess deep knowledge of payor workflows – You understand the business and technology of healthcare payments. You understand how payors work and the technology solutions they use. You have subject matter expertise in areas such as claims editing / management, electronic prior authorization, and eligibility and benefits.
You are a bonafide healthcare product expert – at least 7 years experience of product management, engineering, or similar experience with a minimum of 4 years in healthcare. You have experience building technology solutions for payors.
You are technically proficient – You can represent technical decisions, and work with external partners to solve technical challenges.
You have strong external stakeholder engagement skills – ability to empathize with different perspectives and create alignment around priorities by anchoring to strategy and vision
You build the right thing – bias towards delivering customer value based on goals and metrics, not just shipping features, with high levels of agency and empathy
You can visualize ideas – ability to create high-quality diagrams and artifacts
You are an excellent communicator – ability to convey your ideas clearly and succinctly both verbally and in written form
You thrive in ambiguous situations – ability to create clarity out of uncertainty
You excel in an agile environment – embrace its pace and iterative approach
You are located within the United States
You are willing to travel – visit customer sites, approximately once a quarter

Nice to Have

Experience in a fast-paced startup environment
Experience facilitating user research / discovery sessions
Experience in the DME industry

Who You Aren’t

You’re not a solo act. Our PMs lead by influence. They thrive in a team-based environment and believe in making decisions with broad input.
You aren’t someone who can only thrive in highly structured environments. We are a fast-paced startup where processes are still being defined and refined
You aren’t someone who focuses solely on feature delivery. We value delivering customer value by solving problems and measuring success with goals and metrics
You’re not simply a project manager or product owner.
You aren’t indifferent or dismissive of the perspectives of users, stakeholders, or team members.
You aren’t seeking to work solely on consumer-facing products. This role is more focused on enterprise-level products and solutions that prioritize efficiency and patient outcomes

Benefits

Medical, Dental, and Vision Coverage
401(k) Retirement Plan
Remote-First Company with the option to work at our offices located in Denver and New York City
Equity Incentive Plan
Annual Company-Wide Bonus (up to 15%)
Flexible Vacation Policy
Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
Monthly Internet Stipend
Annual Home Office Stipend
Co-Working Space Reimbursement
Annual stipend for education and development

Base Salary Bands

185-225K

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We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Lead Product Manager

Payor Strategy

Parachute Health

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