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Customer Success Manager
Posted on 8/24/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Google AdWords
Hubspot
Leadership
Management
Marketing
Sales
Salesforce
Requirements
  • 4+ years of customer success management experience
  • 2+ years experience with B2B SaaS and enterprise software
  • Excellent project management experience
  • Experience prioritizing contending projects
  • A consultative approach that allows you to connect with and relay information to all levels of a customer's organization
Responsibilities
  • Be the primary contact for a portfolio of customers and support them by understanding their related goals, challenges, and opportunities, and choosing the best engagement strategy to guide them to success using Invoca
  • Support multiple customer accounts in multiple stages of their lifecycle and allocate appropriate resources and activities that support adoption, retention, and expansion phases
  • Employ Customer Success and marketing automation platforms, coupled with customer data and insights, to send the right message to the right customer at the right time
  • Validate desired customer outcomes and provide standard methodology recommendations
  • Provide training, support, and business updates to customers through email, status calls, and scheduled meetings
  • Coordinate the involvement of other Invoca personnel, including executive leadership, sales, support, services, marketing and product development, to meet performance goals and customer expectations
  • On-board, support, and excite customers to achieve high customer satisfaction, advocacy, and loyalty
Desired Qualifications
  • Experience working with technologies such as Adobe Analytics, Google AdWords, Sitecore, HubSpot, Fullstory (or similar)
  • Experience with Salesforce, Gainsight, and other Software-as-a-Service
  • BA/BS degree
Invoca

201-500 employees

Company Overview
Invoca specializes in the fields of inbound call marketing, call tracking, call intelligence, and pay-per-call advertising.