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Customer Success Engineer
Confirmed live in the last 24 hours
San Francisco, CA, USA • New York, NY, USA
Experience Level
Desired Skills
Data Analysis
  • 4+ years in a customer success role at companies that sell a highly technical product
  • Track record of building processes and implementing them
  • Customer-first and analytics-first driven thinking
  • Agile self-starter with ability to move quickly and desire to own and be accountable for projects from Day 1
  • Service-oriented attitude characterized by strong listening skills and the desire to achieve shared success
  • Experience working with startups
  • Experience working in Web3
  • Aligning with key stakeholders, building & fostering strong relationships to help your most strategic customers accelerate their journey into web3
  • Producing and executing a comprehensive adoption path of Alchemy's products, identifying success criteria & measuring business outcomes
  • Tracking product usage & adoption, nudging customers along to increase their depth and breadth of platform usage
  • Proactively identify risks to the customer, which may prevent them from achieving their stated business goals and develop plans to overcome them
  • Predicting (and owning) risk, renewal and expansion within the customer portfolio
  • Acting as a voice of the customer - communicating platform issues and coordinating technical solutions internally across engineering, product, and support teams
  • Communicating industry shifts and trends to customers, establishing trusted advisor relationships with the customer's Development, Engineering and Product organizations
Desired Qualifications
  • A hustler mentality, founding a company or building side projects is a plus!

201-500 employees

App reliability infrastructure platform
Company Overview
Alchemy's mission is to provide developers with the fundamental building blocks they need to create the future of technology. The company is building a platform to simplify Web3 development.
  • Competitive Salary
  • Health and dental insurance
  • Generous PTO
  • 401k Contributions