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Technical Implementation Consultant
Remote United States
Confirmed live in the last 24 hours
Locations
Remote in USA • Raleigh, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Postman
REST APIs
Salesforce
SQL
Applicant Tracking Software (ATS)
Communications
Requirements
  • Experience working with SQL and JSON
  • API knowledge and experience including working with systems such as Postman and Insomnia
  • Familiarity with technical concepts including: Web APIs, REST, SOAP, XML, SFTP, Browser dev tools
  • Strong problem solving and technical solutioning skills
  • Ability to translate easily between business and technical requirements
  • Comfortable working with third parties in a SaaS environment to configure integrations and mutually achieve customer success
  • Ability to collaborate with other members on the team to ensure each solution meets technical standards as defined by system requirements
  • Experience mapping workflows and customer processes, along with configuration in a SaaS application
  • Ability to effectively manage time, prioritize work, multi-task across many assignments and create deliverables with little or no direction
  • A focus on execution with the ability to self-manage through ambiguity
  • Passion for outstanding customer service
  • Ability to develop & sustain peer and client relationships with a professional demeanor
  • At least 3 years of hands-on experience implementing technical solutions including system integrations across: Taleo, BrassRing, Workday, iCIMS, SuccessFactors, and other ATS. Experience with Workday and/or SuccessFactors preferred
  • Experience in Professional Services working on Enterprise level projects in a technical consulting capacity
  • Ability to conduct detailed troubleshooting involving error messages, and across multiple systems
  • Strong written and verbal communication skills
  • Excellent organizational skills
  • Technical experience configuring software, specifically integrations
  • Technical aptitude for managing integration risks
  • Must possess a collaborative working style and thrive in a team environment
  • Focus on achieving rapid results
  • Energetic self-starter with ability to work independently
  • Proven ability to influence without authority
  • Proven ability to manage a high volume of technical projects cross-functionally
Responsibilities
  • Consult with customers on best practices for process and configuration relevant to data integrations with Hirevue chat products and a customer's Applicant Tracking Systems (ATS)
  • Provide data quality reviews, develop and manipulate complex files, as well as map customer data creating business logic to facilitate both a chatbot conversation and the integration of information to the HireVue systems
  • Consult with customers on factors impacting integrations with systems including but not limited to Taleo, BrassRing, Workday, iCIMS, SuccessFactors, and others
  • Configure integrations between HireVue products and customer ATS
  • Deliver technical support during implementation, including process consultation, integration configuration, and connection triage
  • Provide feedback to your manager on ways to enhance integration solutions and processes
  • Update technical documentation for internal and external use
  • Perform Unit and Integration testing, and other aspects of quality assurance including client validation
  • Support Professional Services & Customer Success teams by leading technical discussions
  • Perform other duties as required or needed to support the Professional Services team
Desired Qualifications
  • Experience navigating and learning online systems such as project management software, HCM technology, SalesForce, and SaaS applications. Experience working with the HireVue solution is a
  • Great written, oral communication, and presentation skills
  • Ability to thrive in an entrepreneurial and fast paced evolving environment
  • Basic project management skills and manage multiple projects at once understanding how to balance priorities
  • Flexibility & a willingness to do what it takes to create successful processes and support the changing needs of the team
HireVue

201-500 employees

Hiring intelligence platform