Job Description

At HireVue, we are working to help companies and job candidates find the right fit faster with conversational AI, video interviews, coding challenges, and game-based assessments. HireVue’s Hiring Assistant chatbot product is an exciting addition to the HireVue portfolio. Implementing the product requires a solution mindset with experience in data and system integrations and the ability to collaborate across a matrixed project team of consultants and project managers. 

This role is responsible for leading data and system integration work streams within larger projects, and might also lead small stand-alone projects. In this customer-facing consulting role you will have the opportunity to provide process and data consulting to our customers, as well as stretch your technical expertise as you configure against our Hiring Assistant products and establish communication between our systems and the customer’s ATS. 

Essential Duties and Responsibilities

• Consult with customers on best practices for process and configuration relevant to data integrations with Hirevue chat products and a customer’s Applicant Tracking Systems (ATS).

• Provide data quality reviews, develop and manipulate complex files, as well as map customer data creating business logic to facilitate both a chatbot conversation and the integration of information to the HireVue systems 

• Consult with customers on factors impacting integrations with systems including but not limited to Taleo, BrassRing, Workday, iCIMS, SuccessFactors, and others.

• Configure integrations between HireVue products and customer ATS

• Deliver technical support during implementation, including process consultation, integration configuration, and  connection triage

• Provide feedback to your manager on ways to enhance integration solutions and processes.

• Update technical documentation for internal and external use

• Perform Unit and Integration testing, and other aspects of quality assurance including client validation

• Support Professional Services & Customer Success teams by leading technical discussions 

• Perform other duties as required or needed to support the Professional Services team

To successfully execute these functions you will need:

• Experience working with SQL and JSON

• API knowledge and experience including working with systems such as Postman and Insomnia

• Familiarity with technical concepts including: Web APIs, REST, SOAP, XML, SFTP, Browser dev tools 

• Strong problem solving and technical solutioning skills 

• Ability to translate easily between business and technical requirements.

• Experience navigating and learning online systems such as project management software, HCM technology, SalesForce, and SaaS applications. Experience working with the HireVue solution is a bonus.

• Comfortable working with third parties in a SaaS environment to configure integrations and mutually achieve customer success.

• Ability to collaborate with other members on the team to ensure each solution meets technical standards as defined by system requirements

• Experience mapping workflows and customer processes, along with configuration in a SaaS application.

• Ability to effectively manage time, prioritize work, multi-task across many assignments and create deliverables with little or no direction

• A focus on execution with the ability to self-manage through ambiguity

• Passion for outstanding customer service

• Ability to develop & sustain peer and client relationships with a professional demeanor

Qualifications

Preferred Qualifications:

• Great written, oral communication, and presentation skills

• Ability to thrive in an entrepreneurial and fast paced evolving environment

• Basic project management skills and manage multiple projects at once understanding how to balance priorities

• Flexibility & a willingness to do what it takes to create successful processes and support the changing needs of the team

Required Qualifications

• At least 3 years of hands-on experience implementing technical solutions including system integrations across: Taleo, BrassRing, Workday, iCIMS, SuccessFactors, and other ATS. Experience with Workday and/or SuccessFactors preferred.

• Experience in Professional Services working on Enterprise level projects in a technical consulting capacity

• Ability to conduct detailed troubleshooting involving error messages, and across multiple systems

• Strong written and verbal communication skills

• Excellent organizational skills

• Technical experience configuring software, specifically integrations

• Technical aptitude for managing integration risks

• Must possess a collaborative working style and thrive in a team environment

• Focus on achieving rapid results

• Energetic self-starter with ability to work independently

• Proven ability to influence without authority

• Proven ability to manage a high volume of technical projects cross-functionally