Full-Time
Customer Support Advocate
Posted on 4/18/2024
Flexible visitor management and compliance platform
Junior
St. Petersburg, FL, USA
Required Skills
Customer Service
Requirements
- Certificate or degree in technology or computer science
- 1+ years in a support, customer service or technical analyst role
- Ability to think critically and analytically
- Ability to multi-task in a SUPER fast-paced environment
- Willingness and passion to quickly learn skills and knowledge that you don’t currently possess
- Strong leadership skills
- Desire to be the best at what you do and a part of something bigger than yourself
- Passion for training clients on how to use technology
Responsibilities
- Be the first line of response and the last line of resolution
- See the world through the lens of a customer
- Work with business development and the product team to find bugs and squash them
- Respond to customers in a meaningful and quick manner
- Manage outages and advocate the impact internally
- Kill the notion that there’s a PEBMAC (Problem Exists Between Machine And Client) error
- Teach and mentor clients on how to use our products better
- Eat pressure like it’s spinach
- Quick learner and a strong attention to detail for support case documentation
- Contribute to the SIE knowledge base
- Know when to own issues and when to escalate them
- Become a learning machine with the notion of understanding SIE and everything that surrounds it
- Establish an industry-leading low churn rate
Sign In Enterprise offers a flexible visitor management system with compliance and risk management, multi-location global standardization, and contactless sign-in, featuring intelligent integrations with strategic business systems. The platform is highly customizable and utilized by global enterprises across various industries, including companies like DocuSign, Thermo Fisher, and VICE Media.
Company Stage
Series A
Total Funding
$13M
Headquarters
Burnaby, Canada
Founded
2015
Growth & Insights
Headcount