Sales Operations Manager @ Miro

About the Team

In RevOps we have a simple (but not easy) mission to drive predictable, scalable, and profitable revenue growth for Miro. You will join a highly motivated, energetic Revenue Operations Team that takes pride in growing customer relationships, running strategic sales cycles, and delivering the Miro value proposition to a diverse base of accounts globally across all segments. You will be in a unique position to have a substantial impact on sales culture and top-line and bottom-line revenue.

About the Role

In this role, you’ll be tasked with driving significant improvements to Miro’s Sales Process & Strategy. You’ll do this by partnering with key stakeholders in Sales Leadership, GTM Strategy, Deal Desk, Sales Finance, and other organizations to define requirements, guide best practices, and coordinate with the Business Technology team to operationalize best-in-class seller experiences across our GTM technology stack.

You will need to have a strong project management background and employ rigor to manage collaboration across multiple lines of business. As part of that work, you will need to translate business requirements into technical requirements in partnership with our internal and external technologies partners to drive prioritization and development of these initiatives into production. You will also be responsible for ensuring the successful delivery of initiatives post-development, including UAT, enablement facilitation, and success tracking.

What you’ll do

You will work under the guidance of RevOps and the Sales Operations Center of Excellence to translate customer needs into a prioritized roadmap for deployment within our GTM tools
Act as a project lead on a variety of initiatives, driving timely execution and transparency with leadership and cross-functional stakeholders
Act as a business partner by conducting in-depth interviews with business SMEs, product managers, and stakeholders to define requirements for prioritized initiatives
Work closely with development teams, regularly attend sprint ceremonies, and ensure alignment on prioritization and feature development
Define and track success metrics for adoption and utilization of tools and services and identify areas for improvement
Identify process gaps or areas for improvement to optimize how tools and systems are leveraged
Create enablement materials to ensure the successful deployment of initiatives

What you’ll need

6+ years of experience in Sales Operations, Project Management, or Business Analytics in the SaaS industry
Excellent written, verbal, and interpersonal communication skills
Experience with Salesforce administration and architecture
Understanding of Go To Market tools and relationships between systems
Ability to manage multiple initiatives at once
Ability to absorb and react to the changes of a growing organization

What’s in it for you

401k matching + Competitive equity package
Excellent Medical, Dental and Vision health benefits
Fertility & Family Forming Benefits
Flexible time off
Lunch, snacks and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Up to $2,000 of charitable donation matches each year

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

Youtube: https://www.youtube.com/@lifeatmiro
Blog: https://miro.com/careers/life-at-miro/all/
Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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Sales Operations Manager

Center of Excellence

Miro

About the Team

About the Role

What you’ll do

What you’ll need

What’s in it for you

About Miro

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