Payments Operations Analyst II
Posted on 9/13/2023

1,001-5,000 employees

Cloud-based restaurant software company
Company Overview
Toast is on a mission to enrich the food experience for all. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.
Experience Level
Desired Skills
Data Analysis
Business & Strategy
Operations & Logistics
  • Bachelor's Degree in Finance, Economics, Mathematics or related fields required
  • 2-4 years of experience in an analytical or operations position, preferably with a customer facing component including communications via email, phone, and video
  • Intermediate Excel/Google Sheets skills; ability to understand and work with complex financial models
  • Solid experience working with large data sets and querying relational databases via SQL, and leveraging analytics tools such as Looker and Snowflake
  • Experience preparing comprehensive presentation materials and decks for multilevel stakeholders across an organization
  • Experience contributing to department level strategic initiatives from conception to delivery
  • Demonstrated experience identifying potential process improvement opportunities to derive operational efficiencies
  • Ability to identify and recommend internal or external best practices
  • Excellent organizational, time management & verbal/written communication skills
  • A great sense of accuracy and problem-resolution skills
  • To make a change?
  • Toast is looking for a Payments Operations Analyst II to play an integral role in scaling Toast's rapidly growing business. You will be responsible for complex pricing analyses for existing customers, and for communication via email and phone with existing customers regarding payments pricing. You will also support the Sales team as a Payments subject matter expert by prioritizing custom payment rate requests, analyzing complex card processing statements, advising sales on deal pricing strategy, and communicating with sales reps in a timely and professional manner. Analyst II's are also responsible for representing Toast Payments in cross-functional strategic projects, providing analytics support, escalating to management when necessary, tracking operational metrics and presenting to department leaders. Use of Salesforce, Excel, Powerpoint and SQL on a daily basis
  • The Roll
  • :
  • Responsible for effective internal and external communications including pricing enablement, rate negotiations, enrollment for new methods of payment and billing inquiries
  • Become an expert in understanding card processing pricing including various market pricing strategies, interchange fees, network/scheme fees and other processing fees
  • Perform complex payments pricing analyses for new business opportunities and existing customers, setting and/or approving processing rates which directly impact Toast revenue
  • Support the sales process as a subject matter expert regarding Toast's payment solutions in addition to pricing
  • Manage and improve upon all operational processes that touch Toast Payments
  • Support and partner with Sales Enablement on Payments education initiatives
  • Support optimizing internal business operations for scale
  • Use of Salesforce, Excel, Powerpoint and SQL on a daily basis
Desired Qualifications
  • Experience in a high growth tech company
  • Experience in deal underwriting and pricing profitability
  • Experience with data analysis programming languages
  • Experience in Customer Success or other similar client facing function
  • Knowledge in the card processing and payments industry
  • Experience building financial models
  • Experience using Salesforce or another Customer Relationship Management System (CRM) and related reports and dashboards
  • Experience with Hex