At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our team consists of smart, humble, and collaborative people who value ownership over all we do to create a product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.
As a Post Sales Strategy & Operations Manager at Branch, your goal will be to support the operational excellence and efficiency of our Support, Professional Services, and Technical Account Management teams. You will own metric definitions and execution, key operating cadences driving adoption and implementations, and tool administration and development to facilitate these processes. Collaboratively as a key business partner for the leadership team, you will define the optimal way for our post sales teams to drive successful adoption of Branch’s products by our customers. A core part of this role will be to develop and scale the operational foundation and systems to drive the success of our teams, reporting to the Senior Manager for GTM Strategy & Operations, within the broader Revenue Operations organization.
As a Post Sales Strategy & Operations Manager, you’ll get to:
- Provide comprehensive post sales operational support, including but not limited to TAM account assignment, operating cadence design and facilitation, and tools assessment and implementation.
- Act as a business partner with post sales leadership to solve customer adoption process pain points and implement solutions that reduce friction and support the holistic customer journey.
- Provide ad hoc and recurring analyses on customer use and adoption, implementation success, and support case trends.
- Identify opportunities for process optimization, process redesign, or development of new processes/policies to support the growth and efficiency of the post sales team.
- Build and maintain key documentation regarding our policies and standard processes
You’ll be a good fit if you have:
- 3-5 years of experience in a CS or Post Sales operations role, preferably at technology companies with sales teams of 100+ people; or experience in similar growth or operations roles in a dynamic environment.
- Bachelor’s degree or higher; business, finance, economics, or engineering focus is a plus.
- Previous experience with GTM tools such as Salesforce, Gainsight, and professional services automation in a power user or administrator capacity. Familiarity with how these tools interact with a data warehouse such as Snowflake is a plus.
- Strong quantitative skills and are highly data fluent - you’re able to develop and communicate penetrating insights that inform how we organize and scale our team.
- Natural and independent problem solving abilities - you’re highly skilled at understanding and solving problems and are comfortable with ambiguous problems with no easy answer.
- Excellent written and verbal communication skills - you’re able to effectively communicate insights, recommendations, and policies to leadership & individual contributors.
In accordance with applicable law, the following represents a reasonable estimated compensation range for this role: the estimated pay range for this role, if based in New York City, is $121,600 - $155,000.
Please note that this information is provided for those hired in New York City only. Compensation for candidates outside of New York City, will be based on the candidate’s specific work location.
Actual compensation will be determined based on skills, experience, and geographic location and may be more or less than the amount shown above.
A little bit about us:
- Branch has raised more than $667M from investors such as NEA, Founders Fund, and Playground Ventures.
- We are headquartered in Palo Alto, CA with offices around the globe.
- Diversity at Branch ranks in the top 10% for similarly sized companies (by Comparably).
- In 2022, we were recognized as one of Forbes Best Startups and certified by Great Places to Work.
- We have more than 3 billion monthly users and are partnered with over 100,000 apps.
If you think you’d be a good fit for this role, we’d love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can’t wait to show you what we have to offer!
Please note that Branch’s COVID-19 vaccination policy requires all team members who will be working from one of our offices or will be attending company events to be fully vaccinated against COVID-19, subject to qualifying accommodation requests.
Candidate Privacy Information:
For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy.
