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Post Sales Strategy & Operations Manager
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
  • 3-5 years of experience in a CS or Post Sales operations role, preferably at technology companies with sales teams of 100+ people; or experience in similar growth or operations roles in a dynamic environment
  • Strong quantitative skills and are highly data fluent - you're able to develop and communicate penetrating insights that inform how we organize and scale our team
  • Natural and independent problem solving abilities - you're highly skilled at understanding and solving problems and are comfortable with ambiguous problems with no easy answer
  • Excellent written and verbal communication skills - you're able to effectively communicate insights, recommendations, and policies to leadership & individual contributors
  • Provide comprehensive post sales operational support, including but not limited to TAM account assignment, operating cadence design and facilitation, and tools assessment and implementation
  • Act as a business partner with post sales leadership to solve customer adoption process pain points and implement solutions that reduce friction and support the holistic customer journey
  • Provide ad hoc and recurring analyses on customer use and adoption, implementation success, and support case trends
  • Identify opportunities for process optimization, process redesign, or development of new processes/policies to support the growth and efficiency of the post sales team
  • Build and maintain key documentation regarding our policies and standard processes
Desired Qualifications
  • Bachelor's degree or higher; business, finance, economics, or engineering focus is a plus
  • Previous experience with GTM tools such as Salesforce, Gainsight, and professional services automation in a power user or administrator capacity. Familiarity with how these tools interact with a data warehouse such as Snowflake is a plus

501-1,000 employees