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Full-Time

Field Service Engineer

Fort Collins

Confirmed live in the last 24 hours

KLA

KLA

5,001-10,000 employees

AI & Machine Learning
Hardware
Data & Analytics

Compensation Overview

$27.5 - $46.74Hourly

+ Performance Incentive Programs

Mid

Fort Collins, CO, USA

Primary location is Fort Collins, CO.

Category
Mechanical Maintenance and Reliability Engineering
Mechanical Engineering
Required Skills
Customer Service
Requirements
  • Master's Level Degree; Bachelor's Level Degree and related work experience of 2 years; Associate's Level Degree and work experience of 5 years
Responsibilities
  • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
  • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
  • Represents the company to the customer and assume accountability for customer happiness with service.
  • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
  • Provides assistance to Installation Engineer in resolving problems.
  • Prepares field service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
  • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
  • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
  • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
  • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
  • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.

Company Stage

IPO

Total Funding

N/A

Headquarters

Milpitas, California

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • KLA's consistent financial performance, including strong revenue and cash flow, indicates robust financial health and stability.
  • The company's validated science-based targets for GHG emissions reduction highlight its leadership in sustainability, potentially attracting environmentally-conscious talent and investors.
  • Regular cash dividends reflect a commitment to returning value to shareholders, which can be appealing to employees holding stock options.

What critics are saying

  • The semiconductor industry is highly competitive and cyclical, which can lead to periods of volatility and uncertainty for employees.
  • Achieving ambitious sustainability goals, such as 100% renewable electricity by 2030, may present operational and logistical challenges.

What makes KLA unique

  • KLA's focus on advanced process control and process-enabling solutions for the semiconductor industry sets it apart from competitors who may not specialize as deeply in this niche.
  • The company's commitment to reducing GHG emissions and achieving 100% renewable electricity by 2030 demonstrates a strong focus on sustainability, which is increasingly important in the tech industry.
  • KLA's extensive collaboration with leading customers and its expert teams of physicists, engineers, and data scientists provide a unique competitive edge in innovation and problem-solving.