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Customer Solution Engineer
UK
Confirmed live in the last 24 hours
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Atlassian
Confluence
Docker
JIRA
Java
Linux/Unix
Management
Perl
REST APIs
Sales
Kubernetes
Python
Writing
Ansible
Requirements
  • BS or MS degree in Computer Engineering, Computer Science, or equivalent
  • Proven track record of customer facing professional services delivery or consulting
  • Fluent in English (written and spoken)
  • As part of a fast growing and international team, the candidate should be prepared for challenges, autonomy, fun, sport and travel!
  • Strong understanding of Linux Operating System architecture (minimum of 5 years of experience operating Linux platforms)
  • In depth hands on UNIX/Linux system administration skills and experience in managing large scale distributed environments (minimum of 5 years)
  • Significant understanding of hardware, specially x86 platforms, including RAID architecture and file systems
  • Experience on storage environment (NAS, SAN, RAID, distributed file system, object storage, Restful API, Amazon S3)
  • Solid networking knowledge: low level networking concepts, bridging, bonding, vlan, TCP/IP
  • Knowledge of High Availability environment (distributed system, load balancing, cloud platforms) and container technologies (docker, kubernetes)
  • Knowledge with Web Servers, Backups, Email, Package Management, Monitoring in a large scale production environment
  • Scripting skills (Python, Perl, Shell), Automation (Saltstack, Ansible)
  • Development skills in C/Java is definitely a plus
  • Knowledge of ITIL Problem and Change management processes
  • Knowledge of Atlassian stack (Jira, Confluence)
  • Ability to use and create high-quality technical and business documentation, including systematically updating process documentation, customer architecture and configuration documentation upon change activity
  • Ability to present complex solutions in a business-oriented approach
  • Ability to clearly set expectations, present and track action plans, identify what is Scality responsibility and what is expected from customer
  • Empathy: Ability to listen and understand and report customer needs before diving into potential solution execution. Ensuring action plans and expected outcomes are understood and accepted by customers
  • Positive relationship skills, both towards internal customers (sales) and external customers (service providers)
  • Manage multiple tasks and projects simultaneously
  • Ability to plan service activity including preparation, service execution, written project handover and process documents based on potential learnings from the intervention
  • Rigorous: always finish activities to the required quality level
  • Capability to ask for help when things are not working as expected whilst maintaining accountability and ownership of the service project
  • Analytical, evaluative, and problem-solving skills: capability to define a problem as a gap between desired situation and actual situation with business impact. Validates the problem with the customer, able to gather information in order to select the most effective solution to resolve
  • Team player: shares knowledge with team members by updating customer specific documentation, writing knowledge base articles, working with documentation team to improve customer facing documentation, and providing coaching and assistance. Understands and clarifies needs of colleagues: other CSEs, support engineers, project managers, sales team, engineering
  • Must be adaptable, flexible, and able to work with minimum supervision
Desired Qualifications
  • Additional European language is a plus
Scality

51-200 employees

Data Management Ecosystem
Company mission
Scality's mission is to protect and propel our customers into the digital age.
Benefits
  • Global offices & international relocation
  • Sports allowance program
  • Flexible spending account
  • Sponsor industry events, educational conferences, & technical seminars
  • Donation matching
Company Values
  • Work hard - It takes the dedication of our employees to continuously innovate and bring a quality product to market
  • Play hard & eat well - We foster camaraderie and support team-building activities that strengthen relationships in and out of the office
  • Amaze the customer - From the beginning, Scality has listened intently to its customers’ needs and consistently works to deliver products that are both innovative and top quality