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Senior Enterprise Support Engineer
Jira Align
Posted on 8/15/2022
Mountain View, CA, USA
Experience Level
Desired Skills
Operating Systems
  • Empathy for our customers and conversational skills
  • Kindness towards your peers, experience sharing knowledge
  • Deep curiosity to seek out and resolve problems
  • 5+ years of experience in support, software services, or system administration for a large end-user community
  • Familiarity with operating systems (Linux, OS X, and Windows)
  • Testing or development for web applications in a SaaS environment
  • Experience with SQL databases, Javascript, VBScript, REST APIs
  • Bachelors of Science or equivalent professional experience
  • Wow Atlassian customers and partners by providing quality support
  • Collaborate with other team members in Atlassian offices globally
  • Improve our support capabilities, capacity, and quality for our large customers
  • Analyze, troubleshoot, and problem solve while providing root cause analysis
  • Shape and influence our support services and product capabilities
  • Engage directly with customers and be partner for their adoption and growth

5,001-10,000 employees

Software tools for development & project management
Company Overview
Atlassian's mission is to help unleash the potential of every team. The company operates software tools – JIRA, BitBucket, Trello, and more – for team and project management.
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Flexible or health savings accounts
  • Short-term disability insurance
  • Long-term disability insurance
  • Retirement savings plans
  • Paid time off
  • Catered lunches, wellness reimbursements, onsite fitness
Company Values
  • Open company, no bullshit - Openness is root level for us. Information is open internally by default and sharing is a first principle. And we understand that speaking your mind requires equal parts brains (what to say), thoughtfulness (when to say it), and caring (how it’s said)
  • Build with heart and balance - “Measure twice, cut once.” Whether you're building a birdhouse or a business, this is good advice. Passion and urgency infuse everything we do, alongside the wisdom to consider options fully and with care. Then we make the cut, and we get to work
  • Don’t #@!% the customer - Customers are our lifeblood. Without happy customers, we’re doomed. So considering the customer perspective - collectively, not just a handful - comes first
  • Play, as a team - We spend a huge amount of our time at work. So the more that time doesn’t feel like “work,” the better. We can be serious, without taking ourselves too seriously. We strive to put what’s right for the team first – whether in a meeting room or on a football pitch
  • Be the change you seek - All Atlassians should have the courage and resourcefulness to spark change – to make better our products, our people, our place. Continuous improvement is a shared responsibility. Action is an independent one