Field Service Engineer
Orlando, FL
Posted on 3/14/2023
Outset Medical

501-1,000 employees

Dialysis medial equipment manufacturer
Company Overview
Outset Medical is on a mission to transform the dialysis experience – one of the largest, most expensive, and stagnant areas of healthcare. The company is focused on creating change, driving widespread adoption of new technology, and delivering on the promise of an improved experience for patients and lower cost of care for healthcare providers.
Orlando, FL, USA
Experience Level
  • Must have valid driver's license and good driving record
  • Ability to charge travel expenses on a personal credit card to be reimbursed by company
  • Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts
  • Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers
  • Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation
  • Provide on demand first and second level technical support to customers including after-hours phone support, holiday and weekend on-site support as required
  • Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient's homes. Must have strong knowledge of electronic, mechanical, and fluids components
  • Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications
  • Become a technical subject matter expert on the Tablo product
  • Ability to address and resolve customer issues and escalations
  • Complete all field service and expense reports according to functional standards
  • Support Marketing and Sales for seminars, trade shows, or demonstrations as required
  • Provide detailed feedback to R&D regarding performance, serviceability, and customer comments
  • Support the development of training and service materials
  • Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system
  • Ability to travel up to 30% of the time
  • Self-starter with the ability to multi-task and re-prioritize duties throughout the day
  • Excellent communication skills with the ability to interact with customers, patients, and internal personnel
  • Manage and maintain company assets required to perform all necessary job functions
Desired Qualifications
  • Associates degree (Electrical, Electronics, Mechanical or Fluidics) strongly preferred or military equivalent
  • 2+ years Field Service experience in the Medical Equipment Industry