Client Project Manager

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x.

Interested in redefining what’s possible in payments? Join Episode Six today.

What we’re hiring for: 

We are a growing fintech organization looking to add a Client Project Manager with payments experience to our Project Management Team!

As a Client Project Manager, you will play an instrumental role in leading our teams in a dynamic environment with focus and direction to achieve these goals.

Key Purpose of this role: 

Takes full responsibility for the project lifecycle, including the definition, approach, facilitation and satisfactory completion of client facing projects.  Identifies, assesses and manages risks to the success of the project. Ensures that realistic project plans are maintained and ensures regular and accurate communication with stakeholders, consistent with the methods in use (agile & waterfall). Manages expectations and aligns project plans with the client for efficient delivery.

Provides effective leadership to the project team, and takes appropriate action where team performance deviates from agreed tolerances.  

Provides mentoring and guidance to project team members to ensure adherence to delivery and quality standards.  Leads the team in delivery of consistent and successful projects in line with the Scope / Requirements and acceptance criteria.

What you’ll be accountable / responsible for in this role: 

• Developing project scope and objectives, involving all relevant stakeholders
• Management of the projects and tasks to which they are assigned, ensuring that deliverables are to the required standard of quality within the constraints of time and cost (hours)
• Effective communication & stakeholder management– ensuring effective, regular and consistent communications to internal and external stakeholders in line with agreed project governance
• Actively monitor and manage any dependencies both in-bound and out-bound, taking advantage of any opportunities for economies of scale that will save E6 time or money
• Ensure all project delivery and reporting is consistent with standards and compliant with any corporate requirements and practices to maintain effective control of the project, ensuring costs (hours) and timescales are managed and monitored and that this is easily demonstrated to senior manages and stakeholders
• Manage Handover to Support – including operational impact assessments and transitions plans are in place and effectively delivered (including client sign off) 
• Responsible for change control management and adherence to process
• coordinating internal resources and third parties/vendors for flawless execution of projects 
• Ensuring that all projects are delivered on-time, within scope and within budget 
• Measuring project performance using appropriate systems, tools and techniques 
• Managing the relationship with the client and all stakeholders and third parties/vendors
• Performing risk management to mitigate or eliminate the impact of project risks 
• Performing other duties associated with client activities, and other similar or related tasks 

What experiences and skills are necessary to be successful in this role: 

• 5-10 years of Project Management experience with 2 of those in the FinTech ecosystem
• Cards, Payments or scheme experience preferred
• Experience in managing clients, 3rd party vendors and internal stakeholders
• Ability to work across geographic time zones 
• Experience working in an Agile based environment within a multistakeholder environment
• A demonstrated history of working cross-functionally
• Able to demonstrate significant, successful, and in-depth project management capability with evidence of a high level of project management knowledge, techniques and approaches
• Effective leadership, interpersonal and communication skills, both written and verbal
• Able to demonstrate firm and empathetic stakeholder management skills and ability to deal with pressure
• Possession of commercial and risk acuity, ability to easily identify with the business issues and able to proactively manage risks and commercial exposure 
• Proven ability to manage and deliver multiple project work streams within budget and timeframe constraints

What makes a successful E6er? 

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow.
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact.
• A people first mentality.  From professional development on day 1 to a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you.