Property Management Senior Director

LOCATION
Bigos Management Corporate Office - Golden Valley 

HOURS
Monday - Friday
Weekends as needed

PAY, BENEFITS AND PERKS

Hiring Pay Range: $​160,000 - $190,000

• Competitive benefit package, including HSA employer contribution, and starting 1^st of the month after hire 
• 401(k) Plan with employer match 
• Ten paid holidays, no waiting period to receive holiday pay
• Generous Paid Time Off (PTO) and rollover options
• Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
• Company paid benefits including Life Insurance, Short Term and Long Term Disability 
• Employee Assistance Program (EAP)
• Educational Assistance options
• Rent discount 
• Life Time Fitness Membership discount 

The hiring pay range and list of benefits that are posted are an estimate and not designed to cover a complete listing of all aspects of the position. Reach out to Human Resources with any questions ([email protected]).

SUMMARY

The Sr. Director, Property Management serves as a strategic leader for the organization, playing a key role in developing and fulfilling our objectives, goals, strategies, and measures. Accountable for effective leadership of our Area Directors, and mentoring property management teams to deliver high quality service to internal and external customers.  Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility. 

Accountable for execution of company objectives in three key areas including: people, culture, and performance.  Maintains strong business partnerships with all internal customers and ensures Bigos property performance meets or exceeds targets of all Key Performance Indicators.    

To perform this job successfully, the individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ESSENTIAL JOB DUTIES        

Property Management  

Financial Management

• Guides and supports Area Directors, in partnership with finance/accounting and asset management, to create annual operating/revenue budgets, ad-hoc analysis, special projects, and lender inspections.
• Accountable for overall financial results, expanding financial acumen, and creating a culture of fiscal responsibility.
• Oversees Area Directors to ensure execution of Asset Plans and works closely with Asset Management and other stakeholders on action items when KPIs are not met and to maximize the performance of the asset.
• Prepares and shares reports and presentations relating to performance/solutions. Partners with key stakeholders to create wholistic and accurate financial presentations of performance.
• Mentors Area Directors to maximize efficiency, service, and pricing by ensuring effective partnership with Strategic Sourcing on vendor relationships.
• Partners with accounting to ensure internal controls, audits, and financial accuracy standards are met.

Sales/Marketing/Revenue and Expense Management

• Oversees Area Directors, providing innovative ideas in the areas of rent growth, occupancy, and resident retention.  
• Utilizes the revenue management system, competitive data, and business intelligence reporting to provide guidance to Area Directors in opportunity areas.  
• Attends Pricing, Revenue Management and other Strategy calls and follows up with Area Directors as needed on focus properties and action items.  
• Partners with Marketing team to provide innovative ideas to drive financial strength of each asset in evolving market conditions.
• Partners with stakeholders to develop and implement innovative expense management solutions across the portfolio.

Resident Satisfaction

• Works with Area Directors and provides mentorship to ensure high levels of resident satisfaction. Monitors resident experience data, online reputation data, and net promoter scores. 
• Creates a high achievement culture, celebrating successes and working with Area Directors when results are not meeting standards.  
• Partners with Asset Management to create a business plan to deliver high resident experience with appropriate financial investment.
• Supports Area Directors on elevated resident satisfaction matters.

Employee Engagement

• Effectively leads the team through change, inspiring the highest level of performance. Sets the example for living our core values and maintaining our employee-first culture.
• Ensures Area Directors make employee engagement a priority.
• Monitors required training within assigned portfolios for our Area Directors and follows up as needed.      
• Effectively cascades information to ensure updates, initiatives, and changes are shared in a timely and inspirational manner.
• Partners with Human Resources as needed on elevated employee relations matters.
• Conducts quarterly skip level meetings with all Regional Managers. Identifies common themes or concerns and addresses with appropriate leaders. 

Strategic Planning

• Actively involved in process improvement, managing projects, OGSM and SIM development for Property Management and the company.
• Recognizes industry trends and is proactive and forward thinking to meet the future needs of the business.
• Develops Area Directors to create effective solutions that meet the company objective in people, profit, and growth.
• Develops strong partnerships and collaborates well with all corporate team members and departments.

Industry Involvement

• Represents the company/industry at key events, such as volunteering on committees, judging for annual awards, or other ways to market Bigos to enhance recruiting efforts.
• Monitors laws, regulations and industry best practices affecting the industry and organization.
• Supports human resources team in volunteering at universities and with non-profit partners to gain a competitive advantage with staffing.

Leadership

• Leads, directs, and develops Area Directors and ensures effective support to all internal customers.
• Mentors Area Directors to ensure hiring, developing, and retaining top talent is optimized.     
• Coaches, and provides ongoing feedback to the team ensuring high work quality and collaborative interdepartmental relationships.
• Leads team to ensure timely delivery of all operational initiatives.
• Reporting relationships reflect current structure and are subject to change.

QUALIFICATIONS

Education and Experience:        

• Bachelor’s degree with a focus in Real Estate, Business, or related discipline, or equivalent experience. Master’s Degree preferred.
• 10 years of progressively responsible experience leading multiple sites. 5 years as a Director of Property Management of more than 5000 units. CPM or CRM designation preferred.
• YARDI experience strongly preferred.
• Demonstrated competency in leading others to achieve measurable results in the areas of people, profit, and growth.

Skills and Abilities:

• Fluent in English and skilled in oral and written communication. Ability to use tact, diplomacy and a clear, courteous manner when dealing with internal and external customers.
• Proven ability in five key director competencies including: instilling trust, managing complexity, ensuring accountability, collaboration, and planning & aligning.
• Proven track record in leading and managing multi-site teams.
• Local travel for this position is required, ranging up to 25% of the time. Most travel is local, but the position may require additional travel for training and seminars. 
• Outstanding decision-making, problem solving, and time management skills.
• Ability to handle multiple projects or tasks simultaneously with self-direction.
• Strong project management, organizational, and interpersonal skills.
• Experience in Microsoft Office required (Word, Excel, Outlook, Power Point, etc.), Yardi experience preferred.

Work Environment: Office working conditions. This position participates in Bigos Management's hybrid work environment; however, the nature of the role requires regular in-office presence and frequent visits to properties to provide visible, on-the-ground leadership.