Payroll Operations Specialist
Posted on 9/15/2023
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Communications
CategoriesNew
Operations & Logistics
Customer Success & Support
Requirements
- Maintain accuracy, timeliness, and compliance of payroll services in accordance with federal, state, and local regulations
- Review, process and submit ACH files on a timely basis while meeting all strict deadlines
- Review and ensure tasks are followed, per established procedures
- Identify and resolve any payroll challenges that may appear in a quick and effective manner
- Process and file bank returns (example: NSF)
- Process garnishment orders and other types of deductions
- Guarantee transfer of funds and reconciling of these funds
- Diagnose and document software defects and escalate them to management as needed
- Identify gaps in company self-help documentation
- Train and mentor new team members at the request of management
- Other duties as assigned
- 3-5+ years of Payroll experience or equivalent education
- Banking, Finance, Tax, and/or Accounting experience
- Excellent critical thinking skills
- Strong customer service skills
- Solutions oriented mindset with ability to articulate under pressure
- Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
- Strong technical aptitude with experience communicating across multiple platforms
- A passion for helping people get the most out of technology
- PREFERRED QUALIFICATIONS
- Payroll Operations Experience (ACH/Tax/Reconciliation)
- General understanding of business accounting principles