Administrator Coordinator II

How will you drive value within the organization as an Administrator Coordinator II?

• Manage and resolve customer disputes, assist customers with total loss claims, and support customers going through bankruptcy
• Make outbound phone calls to consumers, dealers, insurance companies, or other 3rd party contacts in support of the assigned process
• Provide feedback and potential solutions to management about process efficiency, ways to improve the customer experience, and quality assurance processes
• Assist managers in training and supporting new associates
• Cross-train and collaborate on departmental activities and responsibilities, which may include but are not limited to indexing documents and customer correspondence

What should you already know to be successful as an Administrator Coordinator II?

• High School diploma or equivalent required.
• Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred
• Exceptional interpersonal skills
• Detail oriented and the ability to multitask
• Must be extremely organized and be able to stay on track for upcoming time-sensitive deadlines
• Ability to work with a diverse customer and workforce population
• Exceptional oral and written communication skills
• Proficient computer skills with working knowledge of the internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required  

Employment Requirements:

• Constantly operate a computer and other standard office equipment  
• Talk and hear to exchange accurate information
• Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
• The position does not require travel
• Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00 am-6:00 pm