Full-Time
Technical Support Manager
Remote
Posted on 4/23/2024
API development and collaboration platform
Senior
United Kingdom
- A minimum of 5 years of experience operating in technical support
- A minimum of 2 years of experience working as a leader within a technical support team
- Previous experience working on the Postman platform and a strong understanding of our wider features
- A strong understanding of APIs and how they work
- Proven experience impacting and effecting a product roadmap according to customer feedback
- Lead, mentor, and develop the EMEA/APAC team
- Coordinate and maintain strong communication with the global Support Team
- Become a master of the Postman platform and assume the role of technical/product expert within the team
- Ensure the timely and effective resolution of customer issues across the team
- Monitor and enhance the quality of interactions between customers and the support team
- Gather feedback from customers and work closely with the Product and Engineering team
- Refine and enhance process efficiency and automation across the Postman Support team
- Continue to hire and build out the EMEA/APAC team as the user base scales to 100m+
Postman, recognized for its comprehensive API platform, cultivates a collaborative environment ideal for developers focused on building and enhancing APIs efficiently. Serving millions globally, the company provides robust tools for over 30 million developers and 500,000 organizations, fostering a space where tech professionals can grow and excel. This focus on continual improvement and substantial industry presence makes it a premiere workplace for those interested in advanced technology and teamwork.
Company Stage
Series D
Total Funding
$433M
Headquarters
San Francisco, California
Founded
2014
6 month growth
↑ 8%1 year growth
↑ 22%2 year growth
↑ 100%Benefits
Accidental Death & Dismemberment Insurance.
Dental Insurance.
Disability Insurance.
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Life Insurance.
Mental Health Care.
Occupational Accident Insurance.