Care Coordinator

About Covenant House New York

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

About the role

This pilot program is a Cash Plus model that combines unconditional direct cash transfers (DCTs) with optional supportive programming and services for 9 to 12 months to support young adults ages 18 to 24 to secure safe and stable housing. The Cash Plus approach recognizes that young people often face both financial and non-financial constraints to long-term housing stability and thriving. The cash amounts will be delivered over a 9 month period and supportive programming will be delivered over the time frame with an additional 3 months of support provided after the cash transfers end.

What you'll do

The DCT Care Coordinator will serve as the central point person and connector of service support for youth participating in the “Cash Plus” program. Serving as the key connector of optional support services, they work in conjunction with multiple members of the CHNY programs team as well as community agencies and supports that are involved with the youth. The Care Coordinator will enroll youth in the DCT program, provide care coordination services, support supplemental programming, and collaborate with established programming and/or outside partners. The DCT Care Coordinators are the primary point of contact for youth in this program and act as a resource and support for youth as needed. The DCT Care Coordinators will work closely with the youth and other service providers working with the youth to either identify goals, or coordinate/connect the youth to resources to

meet their identified goals.

Essential Job Functions:

• Enroll and track participation of the youth involved in the pilot program.
• Submit and manage documentation for youth incentives and payments.
• Assist in the design of promotional materials (monthly calendar, fliers, brochures, etc.) to inform and support participant engagement in the program.
• Follow-up with CHNY wrap-around services by communicating with identified support staff.
• Administer periodic youth advancement workshops on housing sustainability, money management, and community resources in order to empower participants to sustain stability.
• Effectively communicate with youth and CHNY staff.
• Coordinate with CHNY CovWorks department, CHNY Case Managers, etc. for necessary training for the participants in the program.
• Identify relevant housing resources for program participants and support young people in accessing those resources.
• Aid youth with housing opportunities by connecting youth to necessary staff and support.
• Attend in-service training as required; participate in staff meetings, planning meetings and other meetings as needed.
• Enter data appropriately into online database ETO as assigned by supervisor in support of the data integrity plan at CHNY.
• Help youth participants build relationships within the community to ensure positive and beneficial placements and outcomes.
• Support the ongoing research component of this program, including but not limited to obtaining consents, administering surveys, supporting researchers in connecting with youth, coordinating meetings, and supporting incentive distribution.
• Occasionally travel to other Covenant House NY sites in the Bronx to meet with youth and case managers.
• Provide Care Coordination services when youth is linked to a Case Manager as requested by youth: ○ Care coordination: the process of organizing and managing a youth’s needs across multiple providers, settings, and timeframes. It involves facilitating communication and collaboration, optimizing service delivery, promoting engagement, and monitoring and evaluating services.
• Provide Case Management services when youth is not linked to a Case Manager as requested by youth: ○ Case management: a systematic, collaborative process for coordinating the services, care, and resources a person needs to achieve their health, social, and/or legal goals, this function assess needs, plans care with the youth, facilitates access to resources, and monitors progress. ○ Assessment, goal setting, implementation, service coordination, tracking and monitoring progress, and advocacy.

Qualifications

• 1-2 years of progressive experience in youth development models or related discipline.
• Training or experience with trauma-informed care, motivational interviewing, and crisis intervention highly desired.
• Experience in working in a multicultural, diverse environment is highly desired.

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