People Operations Manager
Posted on 12/1/2023
Hippo Insurance

501-1,000 employees

Proactive homeowners insurance with smart technology integration
Company Overview
Hippo Insurance stands out as a proactive player in the homeowners insurance market, offering modern coverage bundled with smart home technology to anticipate and prevent issues before they occur. Their unique selling point is Hippo Home Care, a service that provides homeowners with proactive maintenance and repair assistance. Furthermore, Hippo's industry leadership is demonstrated by its comprehensive licensing across multiple states, ensuring a wide range of coverage and competitive rates for its customers.

Company Stage

Series F

Total Funding





Palo Alto, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Austin, TX, USA
Experience Level
Desired Skills
Human Resources Information System (HRIS)
Customer Service
Data Analysis
People & HR
  • 5-7 years progressive experience in HR Operations, HRIS Administration, Total Rewards, and Data Analytics/Reporting
  • Bachelor's degree in human resources, business administration, or related discipline or equivalent professional experience is required
  • Experience using ADP WorkforceNow
  • Proven experience in benefits administration and management, with a minimum of 3 years in a similar role
  • Strong knowledge of employee benefits regulations and compliance (e.g., ACA, ERISA)
  • Intermediate to advanced excel skills
  • Experience managing all standard employee lifecycle processes
  • Analytical mindset with the ability to interpret and present data effectively
  • Ability to pick up technology and processes quickly
  • Oversee the day-to-day administration of all employee benefits programs, including health insurance, retirement plans, leave administration and wellness initiatives including orientation, enrollment, changes, terminations, and employee education & support
  • Act as the primary point of contact for benefit providers, brokers, and vendors including working with broker to prepare regular reports for senior management on the cost and effectiveness of benefits programs and make data-driven recommendations for optimizing benefits offerings
  • Participate in the annual benefit renewal process and manage the annual open enrollment process including updates and implementation, communications, and post-open enrollment activities
  • Analyze benefits utilization data to identify trends and areas for improvement and continuously assess the competitive landscape and industry trends to enhance and adjust the company’s benefit plans and collaborate with senior management to establish long-term benefits goals
  • Stay current with federal, state, and local laws and regulations related to benefits, such as the Affordable Care Act (ACA) and ERISA
  • Oversee and manage the operation of the HR infrastructure and HRIS system (ADP WorkforceNow)
  • Process all HRIS transactions relating to an employee’s lifecycle, including onboarding, offboarding, employee changes, benefits administration, and compensation, while ensuring data integrity and compliance
  • Manage centralized support of processes related to the management of employee/employee data in order to support the broader HR organization
  • Oversee the maintenance of accurate personnel files; system data entry and processing of employment changes, maintaining data integrity and compliance with Hippo policies and procedures
  • Develop and create metrics, and other reporting aligned with key organizational performance metrics. Ensures accurate and timely data analysis
  • Ensure data accuracy, reliability, security and completeness
  • Manage vendors performance and relationships for all related people processes and systems (such as ADP, Pave, Lattice, CultureAmp, and insurance carriers)
  • Coordinate the annual performance management process (Lattice) and compensation cycle (Pave)
  • Partner with managers and HRBPs on an ongoing basis to assist with promotions, and other compensation questions, ensuring that overall salary administration practices follow policies and practices that are fair and equitable
  • Lead the participation in annual compensation survey inputs through Radford’s technology and insurance surveys
  • Maintain Hippo’s cash and equity compensation bands, and continuous monitoring of external compensation market data trends
  • Ensure appropriate audit control processes are developed, refined, and followed in accordance with internal guidelines as well as state & federal regulations and SOX controls
  • Ensure timely fillings of all visa and permanent resident processes at all stages and act as the lead contact for outside immigration counsel
  • Responsible for day-to-day communications among candidates, employees, managers, internal stakeholders, external counsel, and/or vendors, for the immigration programs
  • Maintain awareness of legislation that impacts the immigration process and work to resolve issues with external counsel
  • Ensure immigration data is accurately maintained and work in conjunction with General Counsel advising on immigration compliance and audits
  • Analyze and maintain current policies, procedures, and processes; research general industry and peer best practices; and drafts policies that, achieve Company’s goals, comply with applicable laws and ordinances, and communicate Hippo's principles and culture
  • Conduct regular reviews to update and improve company policies to meet evolving talent and business needs
  • Maintain current knowledge and understanding of employment trends, current practices, new developments, and applicable laws regarding human resources. Anticipate long-term Human Resources trends and analyzes their impact on the organization
  • Collaborate with the People team to document current practices and procedures supporting the end-to-end employee lifecycle and establish a roadmap for driving improvements
  • Produce and present key people metrics to support accountability in driving progress towards key goals and initiatives. Leverage data such as employee and candidate engagement surveys to inform goals and strategies
  • Recommend enhancements to People technology solutions that enhance the employee experience, meet workforce requirements, produce opportunities for automation, reduce manual processes, and simplify processes that help drive accuracy and completeness
Desired Qualifications
  • Experience in a fast-paced Tech, Fintech, and/or Insur-tech company preferred
  • Certified Employee Benefits Specialist (CEBS) or other relevant certifications, preferred
  • Experience using Pave, Lattice, and CultureAmp
  • Exceptional organizational and project management skills
  • Customer service orientation with the ability to serve multiple customers and deliver an excellent employee experience
  • A resourceful self-starter with excellent organizational and time management skills
  • High attention to detail, and intellectually curious