Our Scheduling Team provides our patients with an exceptional patient experience from the start to the end of their journey with Aspire Allergy & Sinus. As a Patient Scheduler you will provide services for our centralized appointment and communication system for the Aspire Allergy Organization.

Schedule:

Monday-Thursday 8am-5pm
Fri 8am-12pm

This is an on-site position located at: 5929 Balcones Dr #200, Austin, TX 78731

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Answer calls and schedule patient appointments for consultations, treatments, tests and follow ups based on patients’ needs
Effectively coordinate and optimize Provider’s schedules to minimize gaps between appointments
Conduct outbound calls to incoming doctor referrals in a timely manner to achieve new scheduled appointments
Monitor voicemails and emails from patients and/other associates regarding patient appointment needs
Take action to prevent appointment cancellation by identifying cancellation reason, actively rescheduling and using other available resources to retain the patient’s appointment
With an emphasis on Appointment Retention, conduct outbound calls to previous cancellations/no shows to get them back on provider’s schedules
Process incoming referrals from outside referring providers
Answer questions and provide patient-focused service, while promoting a positive impression of Aspire Allergy & Sinus and patient experience
Answer patient questions regarding insurance coverage and out of pocket cost
Educate patients on the various Services and Treatments that Aspire Allergy & Sinus offers
Act as a liaison for patients and other departments, directing calls as needed
Accurately verify and document patient data into the system
Comply with HIPAA regulations, respecting patient confidentiality and promoting the mission and values of the organization.
Adhere to monthly standard performance metrics:
- call volume
- new patients scheduled
- accuracy
- appointment retention
- scheduled referrals

Must have proficient communication and customer service skills
Must be knowledgeable with Insurance, including HMO’s, Referrals, Authorizations, Deductibles, and out of pocket cost
Must be proficient with Google Sheets & other G Suite platforms
Must be able to handle heavy call volume
Must thrive in a fast-paced environment
Must have an exceptional attention to detail
Self-starter, motivated to complete additional duties when time allows
Ability to handle confidential and sensitive patient information
Ability to work well with others and responds cooperatively to supervision and feedback
Ability to adapt/respond to patient escalation issues

Physical demands/requirements

· Manual dexterity sufficient to operate a computer/keyboard at (50) wpm, calculator, telephone, copier and fax

· Prolonged periods sitting at a desk and working on the computer

· Frequent typing and phone calls throughout the day

· Requires full range of body motion including handling and lifting up to (10) lbs.

Required education and experience

· 1+ years of experience in a fast-paced customer service

Preferred education and experience

· 1+ years of experience using either Practice Management (PM), Customer Relationship Management (CRM) or related software [PM Preferred]

· 1+ Years of experience in a high call volume call center environment

· Bilingual; Spanish

Work authorization/security clearance requirements

Must be legally authorized to work in the United States

Patient Scheduling Specialist

Aspire Allergy & Sinus

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