Full-Time
Assistant Manager
Service Experience
Nordstrom
10,001+ employees
Retailer offering clothing and accessories
Compensation Overview
$16.60 - $27/hr
Junior, Mid
Honolulu, HI, USA
- A track record of successful results, for example, strong productivity and achievement of goals
- Strong organizational, delegation and follow-through skills
- Clear and effective written and verbal communication as well as strong interpersonal skills
- The ability to prioritize multiple tasks in a fast paced environment
- Proficiency in multiple operating systems such as, MS Windows, iOS and Android
- A high school diploma, or equivalent (preferred)
- Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
- Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
- Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
- Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
- Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
- Perform all Service Experience, Cash Room and Communication procedures as applicable
- A high school diploma, or equivalent (preferred)
Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and online platforms where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of personal growth and leadership among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.
Company Size
10,001+
Company Stage
N/A
Total Funding
$16M
Headquarters
Seattle, Washington
Founded
N/A
Simplify's Take
What believers are saying
- NYC expansion enhances customer engagement and brand presence in key areas.
- Exclusive partnerships offer unique products, attracting diverse customer segments.
- Competitive pricing strategy boosts sales volume and attracts price-sensitive customers.
What critics are saying
- Investigation into potential securities fraud could damage reputation and investor confidence.
- Closing of Westfield Mall location indicates challenges in maintaining profitable retail spaces.
- High operational costs in NYC pose risks to Nordstrom Local store expansion.
What makes Nordstrom unique
- Nordstrom's NYC expansion focuses on urban, community-centric retail experiences.
- Exclusive collections like Tory Burch shoes attract niche markets and foster loyalty.
- Pop-up strategies create temporary, experiential shopping environments driving foot traffic.
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Benefits
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Company News
Nordstrom expands in NYC with Williamsburg service hub.
Nordstrom will open its third Nordstrom Local store in the New York City area later this month, debuting a 3,000-square-foot neighborhood service hub in Williamsburg, Brooklyn.
Nordstrom closed its Westfield Mall location in August 2023 after nearly 35 years in downtown SF
The good news is that Nordstrom just launched its huge Half Yearly Sale with discounts of up to 60% off styles from Vince, Rag & Bone, and even AllSaints, including this particularly snazzy knit polo.
Nordstrom has opened a limited-time New Balance pop-up shop at its NYC Flagship store.