Full-Time
Director Customer Support
Confirmed live in the last 24 hours
HappyCo
201-500 employees
Property management platform for lifecycle management
Senior, Expert
Remote in USA
Remote position specifically for candidates based in the USA.
You match the following HappyCo's candidate preferences
Employers are more likely to interview you if you match these preferences:
- 7+ years of experience in customer support with 3+ years of experience in a leadership role within a SaaS or technology company
- Proven track record of managing and scaling customer support teams and operations
- Strong knowledge of customer support software and integrations, such as Zendesk, Intercom, Jira, and experience with CRM tools such as Salesforce, Hubspot, others
- Excellent interpersonal and communication skills, with the ability to form strong relationships across teams and with customers
- Analytical skills with experience in producing and analyzing support metrics, KPIs, reports, and other measurable data
- Demonstrated ability to lead, coach, and develop high-performing teams in a comparable environment
- Customer-focused mindset with a passion for delivering an exceptional customer experience
- Define and implement our customer support strategy in alignment with company goals and customer success initiatives
- Set objectives, KPIs, and SLAs, and ensure team performance meets or exceeds industry standards
- Promote a customer-centric culture focused on improvement and customer satisfaction
- Supervise day-to-day operations of the customer support team, ensuring superior service levels
- Identify areas of improvement, and implement and optimize customer support tools, processes, and workflows to improve KPIs and team performance
- Work closely with Product, Engineering, Sales, Professional Services, and Customer Success teams to ensure high collaboration in service of the customer
- Advocate for customers by identifying and providing feedback on product and process improvements, common support themes
- Elevate the overall efficacy of individuals and teams by implementing comprehensive documentation, self-service resources, and training
- Experience and understanding of early-stage startups and the challenges they face
- Experience within the multifamily residential property industry
- Previous research experience in an Enterprise B2B SaaS context where you've tackled complex workflows and systems
HappyCo provides a platform for managing properties throughout their entire lifecycle. This platform helps property owners, executive teams, and residents by offering tools for property valuation, leasing, renewals, and maintenance tasks. It also includes features for remote maintenance assistance, which enhances satisfaction for both residents and technicians. A key aspect of HappyCo's platform is its ability to integrate with leading property management software, allowing users to utilize their existing data effectively. This integration helps reduce operational inefficiencies and improve portfolio performance, setting HappyCo apart from competitors. The goal of HappyCo is to streamline property management processes and enhance the overall experience for property owners and residents.
Company Size
201-500
Company Stage
Series B
Total Funding
$70.2M
Headquarters
Carlsbad, California
Founded
2011
Simplify's Take
What believers are saying
- Growing demand for remote property management supports HappyCo's remote maintenance feature.
- AI trend in property management aligns with HappyCo's Centralized Maintenance platform.
- Expansion into emerging markets offers new opportunities for HappyCo's comprehensive tools.
What critics are saying
- Emerging PropTech startups with similar AI solutions may dilute HappyCo's market share.
- Integration of Yuhu may face challenges, leading to potential operational inefficiencies.
- Rapid international expansion could strain resources, affecting service quality.
What makes HappyCo unique
- HappyCo integrates with leading property management software, enhancing data utilization.
- The platform offers AI-powered Centralized Maintenance, optimizing scheduling and inventory management.
- HappyCo's acquisition of Yuhu expands its multifamily solutions suite into Canada and Europe.
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Benefits
Flexible Work Hours
Unlimited Paid Time Off
Parental Leave
Stock Options
Wellness Program
Home Office Stipend
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%SAN DIEGO--(BUSINESS WIRE)--HappyCo announced today the debut of Centralized Maintenance, marking an industry-first step towards transforming maintenance operations from a challenge into a strategic advantage for multifamily property owners and managers. Powered by its custom-trained artificial intelligence (AI) companion, aptly named JoyAI, the platform automates and optimizes everything from real-time scheduling and technician matching to 24/7 resident communications, intelligent inventory management, and remote technician expertise.Hiring maintenance staff is cited by multifamily leaders as the most challenging labor issue. Scattered point solutions only exacerbate this. Drawing on direct industry feedback and a proven track record of nearly 4 million units served, HappyCo introduces Centralized Maintenance to meet demonstrable demand.“We’ve had hundreds of conversations with property owners, managers, and technicians to pinpoint their biggest challenges around centralization — maintenance topped the charts,” said Jindou Lee, Founder and CEO at HappyCo. “Labor shortages, inventory management stop gaps, and highly manual scheduling have delayed repairs while incurring unnecessary costs and lost time for too long. At HappyCo, we’re proud to give maintenance operations and teams the attention and innovation they deserve.”Intelligent Automation for Streamlined Maintenance OperationsAI and automation has been optimizing manual, time-consuming tasks across the industry, from self-guided touring to front-office leasing and payments
Drawing on direct industry feedback and a proven track record of nearly 4 million units served, HappyCo introduces Centralized Maintenance to meet demonstrable demand.
The Happy Co. initially announced its PerX brand in January 2023, and since then the energy drink has become one of the most popular choices in the company’s…
HappyCo acquired Yuhu in November 2022 with the intention of expanding its multifamily solutions suite into Canada and Europe, as well as providing its U.S. customers a broadened product offering that now includes prospect and resident-facing tools.
RangeWater Owns and Manages More Than 99,000 Multifamily Units Throughout 11 States in Southern U.S. Sunbelt RegionSAN FRANCISCO, June 8, 2023 /PRNewswire/ — HappyCo , the leading multifamily operations platform, has partnered with RangeWater , a developer, owner, manager, and investor of multifamily communities across the Southeast and Mountain West United States, to offer its full suite of products and services to RangeWaters’ $6.5 billion portfolio, comprised of more than 99,000 residential units across 11 states.“We are excited to welcome RangeWater to the HappyCo family,” said Jindou Lee, CEO and Co-Founder of HappyCo. “Their performance excellence is nationally recognized, and we’re eager to help them continue providing elevated resident experiences, more efficient reporting, and due diligence to inform their strategic decisions.”RangeWater was named to the National Multifamily Housing Council’s 2023 list of Top 20 Apartment Managers. RangeWater implemented Happy Property, HappyCo’s onsite management product suite, at over 300 communities nationwide, including properties owned by the company and fee-managed for third-party owners.“We are excited to implement HappyCo’s software and service solution across our portfolio which will improve our business intelligence and reporting capabilities,” said Sherry Freitas, Senior Managing Director of Property Management for RangeWater. “The user-friendly design will increase adoption rates across our teams and the resident communication capabilities will fulfill our customer service commitment. HappyCo’s values and innovative nature perfectly align with our culture, and we look forward to a successful long-term partnership with the HappyCo team.”HappyCo announced its three new product lines at NAA Apartmentalize in Atlanta this week
HappyCo acquired Yuhu in November 2022 with the intention of expanding its multifamily solutions suite into Canada and Europe, as well as providing its U.S. customers a broadened product offering that now includes prospect and resident-facing tools.
Announcement Marks the Introduction of HappyCo’s Multi-Solution Suite for the Multifamily IndustrySAN FRANCISCO, June 6, 2023 /PRNewswire/ — HappyCo , the leading multifamily operations platform, has announced “Multifamily Solutions to Smile About,” three new product lines with software and service solutions designed to support the entire property lifecycle from acquisition to disposition. The full suite will be demonstrated for the first time at NAA Apartmentalize in Atlanta next week.For new acquisitions and renovations, HappyCo’s Happy Asset helps owners, acquisition directors, and asset managers avoid acquisition surprises and streamline CapEx projects with workflows, communication tools, and full visibility into an asset’s financial and physical conditions in one central place.“Happy Asset: Due Diligence has greatly increased our efficiency and reliability, as well as helping us grow with our clients. We can’t be happier with what HappyCo has provided. This is coming from someone who has used every app out there, and you guys blow them out of the water.”Joey Aldibbini, Vice President of Acquisition Due Diligence at Armada Analytics, Inc.HappyCo entered the multifamily PropTech sector with an inspections-only product in 2011. The new Happy Property product line continues to provide customers with streamlined inspection and turn capabilities—as well as new prospect and resident-facing features to accelerate leasing, provide renewal probability insights, and modernize the resident experience.“Launching a resident portal was an important milestone for the team at CAPREIT. HappyCo’s platform was the perfect match for our needs; it provides an easy-to-use solution for our residents while being robust enough to support our operational processes
HappyCo, the complete maintenance centralization solution and leading residential operations platform, has partnered with Orion Property Group since 2018, supporting 6,037 units across 70 properties.
HappyCo, an Adelaide real estate software company, raised $72m in a Series B funding round to ramp up its US expansion.
HappyCo, the number one residential operations platform for real-time rental property condition data collection and utilization, today announced it has been named “Residential Property Management Platform of the Year” in the annual PropTech Breakthrough Awards program conducted by PropTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout real estate technology companies, products and services around the globe.