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Business Operations Analyst
Posted on 7/27/2022
Experience Level
Desired Skills
  • 3+ years professional experience, including 2+ years operations experience, preferably at a SaaS, eCommerce or other subscription-based company
  • Experience in Business Operations
  • A Bachelor's degree, or equivalent work experience
  • Familiarity with SaaS and Agile workflows and technologies
  • Familiarity with Salesforce, Zuora, Impartner, and Marketo
  • Familiarity with end-to-end process design, rollout, and project management
  • Proven record using operations expertise to improve efficiency and drive productivity
  • Fluent in English
  • Our ideal candidate will reside in Mexico City, Mexico, Guadalajara, Mexico, or any major city within Mexico
  • Conduct business analyses to ensure Company & Financial Operations practices are consistent with the stated business model, mission, and standards, and that they are compliant with all applicable regulations
  • Where opportunities for improvement exist, collaborate to help build cost-effective processes and policies that will enable efficiency and effectiveness and will help attract new customers
  • Where processes and policies are updated, verify that results improve; where necessary, write updated process documentation, conduct training, and prepare automated reports showing the output of the updated process
  • Where mature processes do not exist: identify, recommend, implement, and test changes that will allow for scalable growth
  • Conduct research and analyze workflow processes to improve business procedures within Finance Operations, with an eye toward detecting and/or preventing potential failures, removing inefficiencies, and eliminating waste
  • Participate in cross-functional reviews of existing business processes and policies within the broader Company
  • Monitor practices to ensure they support improved productivity and revenue generation
  • Meet established metrics for response time and accuracy
  • Work with and monitor a broad spectrum of merchant activities, analyzing data and flexing your business acumen to identify opportunities for improved/increased revenue opportunities for BigCommerce
  • Work with merchants experiencing near-term delinquent Accounts Receivable issues to build payment solutions beneficial to both them and BC
  • As part of regular interactions with merchants, exercise your own judgment to proactively identify contract upgrade opportunities and pass lead recommendations to Sales partners
  • As part of ongoing monitoring of merchant activity, leverage activity data to identify high-growth customers and share leads with Sales partners
  • Execute on new contracts, to include:
  • Take deal parameters (product/pricing/terms) from Sales and format into a contract
  • Ensure that contract terms are consistent with Legal guidelines and that product/pricing information is within approved deal guidelines
  • Identify opportunities and engage Legal/Finance to ensure review and approval of any custom requests or other requests outside of guidelines
  • Document a contract that clearly identifies renewal/termination conditions and identifies upgrade and cross-sell opportunities
  • Proactively engage with customers on contract questions/issues to route to the appropriate teams for resolution in a timely manner
  • Understand contractual differences across both BC and Customer geographical locations to ensure compliance
SaaS service provider for ecommerce