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Full-Time

Enterprise Customer Success Manager

Caper or Whitelabel Ecommerce Solutions

Posted on 6/27/2024

Instacart

Instacart

10,001+ employees

Online grocery shopping and delivery platform

Consumer Software
Data & Analytics

Senior

Remote in Canada

Category
Customer Experience
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Communications
Data Analysis
Requirements
  • 5+ years in Customer Success, Consulting, or related fields
  • Demonstrable experience with supporting API-based products and/or Whitelabel Ecommerce solutions
  • Proven project and program management skills
  • Strong technical acumen
  • Motivated to work in a dynamic, fast-evolving environment
  • Outstanding communication skills
  • Proficient in data analysis
  • Experienced in cross-functional collaboration
  • Creative and proactive in problem-solving
  • Effective at building positive and influential relationships
Responsibilities
  • Lead growth strategies and customer relationship enhancement for a portfolio of strategic retail partners
  • Develop a profound understanding of business operations and competitive landscape
  • Partner with Business Development, Data Science, and Product teams to design and implement playbooks and strategies
  • Serve as a subject matter expert on Instacart’s enterprise offerings
  • Drive the development and execution of impactful partner-facing materials
  • Coordinate with Business Development to align enterprise solutions with specific business goals
  • Promote unique value propositions of diverse solutions to maximize partner success
  • Monitor retailer KPIs to ensure effective adoption
  • Maintain and expand product knowledge
  • Act as a key internal liaison for retail partners

Instacart stands out as a leading grocery technology firm that equips retailers with sophisticated e-commerce solutions and order management tools. This pioneering platform enhances the digital transformation of stores and revolutionizes shopping experiences by offering efficient online ordering, delivery, and pickup services. Employees benefit from a culture focused on technological advance and innovation, paving the way for professional growth in a company at the forefront of reinventing grocery shopping.

Company Stage

Series H

Total Funding

$2.5B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

3%

1 year growth

11%

2 year growth

29%

Benefits

Go far together

Grow the pie

Roll up your sleeves

Put it all on the table

Serve generously