Full-Time
Technical Account Manager
Soc
Posted on 4/23/2024
AWS platform consulting company
Senior
New York, NY, USA
Required Skills
Sales
Customer Service
Requirements
- 10+ years of related experience in engineering, technical sales and/or IT consulting
- Technical and/or sales certifications desired (e.g. Cisco, Microsoft, Citrix, VMware)
- Focused experience around Windows server technologies (Office365, Remote Desktop Services, Active Directory, etc.)
- Hands-on/practical experience with technologies like Windows Server, Public Cloud, Active Directory, Citrix, Cisco, VMware, Dell/EMC
- ITIL and/or Project Management certifications are a plus
- Strong customer service skills
- Ability to communicate complex plans and solutions effectively verbally and in writing
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Ability to build trusted relationships and influence Senior Leadership teams
- Ability to collaborate with peers and work cross-functionally with Sales and Engineering teams
- Proven knowledge of ITIL frameworks (Incident, Problem and Change Management)
- Occasional on-call and after-hours work as required, expected travel to customer sites
Responsibilities
- Acts as a customer advocate and single point of contact for technical inquiries
- Establishes relationships with clients and understands their business needs and technical requirements
- Develops IT Strategy based on client's business objectives
- Conducts technology research and analysis for alignment with strategic and compliance priorities
- Performs risk analysis to identify IT maturity level and gaps in security posture
- Assists with technical reporting, documentation, and client conversations
- Acts as a technical liaison between organization and clients
- Identifies up- and cross-selling opportunities in existing accounts
- Focuses on integration, automation, and optimization for technical solutions
- Promotes customer satisfaction and client retention
- Onsite presence in New York City 3-4 days per week
Company Stage
N/A
Total Funding
N/A
Headquarters
Bengaluru, India
Founded
2007