Practice Coordinator-Hoffman Estates

Posted on 8/25/2023

INACTIVE

501-1,000 employees

Comprehensive fertility and reproductive healthcare provider

Company Overview

Kindbody stands out as a leading fertility clinic network and global family-building benefits provider, offering comprehensive reproductive care from preconception to menopause. With a team led by nationally recognized fertility experts like Dr. Bendikson, the company combines superior health outcomes with cost-effectiveness, making fertility care more accessible and affordable. As a trusted employee benefits solution for over 112 employers, Kindbody demonstrates its industry leadership and commitment to inclusivity in the workplace.

Consumer Goods

B2C

Company Stage

N/A

Total Funding

$306.4M

Founded

2018

Headquarters

Brooklyn, New York

Growth & Insights

Headcount

6 month growth

↑ 2%

1 year growth

↑ 8%

2 year growth

↑ 133%

Locations

Hoffman Estates, IL, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Sales

Communications

CategoriesNew

Sales & Account Management

Customer Success & Support

Requirements

Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
Troubleshoot any scheduling issues and make changes to the patient portal when needed
Elevate scheduling concerns to clinical team when necessary
Handle all customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions
Maintain the highest degree of ethics when handling patient payments and bill processing
Strong communication skills & a team player
Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
Detail oriented with strong organizational skills
Exemplifies amazing customer service skills and professionalism

Responsibilities

Greet patients with a warm and friendly welcome
Check patients in and out through our EMR calendar
Ensure all patients have an intake form & insurance information on file prior to appointment starting
Serve complimentary beverages to our guests & hang belongings in closet
Maintain clinic reception and lobby cleanliness
Restock retail displays and maintain display cleanliness
Merchandising and inventory projects as assigned
Provide exceptional service representative of Kindbody
Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
Manage clinic supply inventory and communicate needs to HQ
Maintain clear communication with HQ about overall shop operations
Manage event preparation & set up on an as needed basis
Sell packages, products and memberships
Other duties and projects as assigned

Desired Qualifications

2+ years of administrative or receptionist experience in a fast-paced, customer focused environment, medical office is a plus
A passion for women's health, fertility is a plus
Experience in handling medical and insurance billing
Desire to be actively involved in events
Experience in front desk sales

About Kindbody

Kindbody is the leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 132 leading employers, covering almost 2.7 million lives. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in debt and equity funding from leading investors including Perceptive Advisors, JP Morgan Chase’s Morgan Health, GV (formerly Google Ventures), RRE Ventures, Claritas Health Ventures, Rock Springs Capital, Distributed Ventures, Whatif Ventures and TQ Ventures. Visit www.kindbody.com. and follow us on Instagram, Twitter, and Linkedin.

Kindbody’s clinically-managed program covers the full-spectrum of reproductive health, including both female and male fertility, which encompasses fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as a full continuum of reproductive care including physical, mental, and emotional support.

Visit www.kindbody.com. and follow us on Instagram, Twitter, and Linkedin.

About the Role

As an experienced Practice Coordinator reporting to our Practice Manager you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full time position and is based out of our Hoffman Estates Clinic located 1585 Barrington Rd., Suite 401 Hoffman Estates, IL 60169

Responsibilities

Front Desk

Greet patients with a warm and friendly welcome
Check patients in and out through our EMR calendar
Ensure all patients have an intake form & insurance information on file prior to appointment starting
Serve complimentary beverages to our guests & hang belongings in closet
Maintain clinic reception and lobby cleanliness
Restock retail displays and maintain display cleanliness
Merchandising and inventory projects as assigned
Provide exceptional service representative of Kindbody

Scheduling & Billing

Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
Troubleshoot any scheduling issues and make changes to the patient portal when needed
Elevate scheduling concerns to clinical team when necessary
Handle all customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions
Maintain the highest degree of ethics when handling patient payments and bill processing

General Administrative Duties

Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
Manage clinic supply inventory and communicate needs to HQ
Maintain clear communication with HQ about overall shop operations
Manage event preparation & set up on an as needed basis
Sell packages, products and memberships
Other duties and projects as assigned

Who You Are

2+ years of administrative or receptionist experience in a fast-paced, customer focused environment, medical office is a plus
A passion for women’s health, fertility is a plus
Strong communication skills & a team player
Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
Detail oriented with strong organizational skills
Exemplifies amazing customer service skills and professionalism

Nice to Have:

- Experience in handling medical and insurance billing
- Desire to be actively involved in events
- Experience in front desk sales

Perks and Benefits

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our full time employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed.

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against Covid-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: California, Colorado, Illinois, New York, New Jersey and Washington. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company.

Please note that Kindbody interview requests and job offers only originate from an @kindbody.com email address. Kindbody will also never ask for bank account information (including routing or account numbers), social security numbers, passwords or any other sensitive information to be delivered over email or phone. Always reference our career site, careersatkindbody, to see if the position that you are applying to is legitimate. If you receive a scam issue or a security issue involving Kindbody please notify us at [email protected].

Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law.