Full-Time

Technical Support Specialist

Tier I

Updated on 6/7/2024

Hypori

Hypori

51-200 employees

Virtual BYOD solution with zero-trust security

Cybersecurity
Aerospace

Entry

Remote in USA

Required Skills
Communications
Customer Service
Requirements
  • Must be a United States citizen
  • Must be located in the continental USA
  • Must be eligible to obtain a DoD Security Clearance with a Single Scope Background Investigation
  • Must have an Information Assurance Technical (IAT) Level 1 certification or higher
  • An associate degree in computer science or related field or equivalent education and experience
  • At least one year working as a Customer Support Specialist
  • Strong working knowledge of computer systems, hardware, and software
  • Excellent analytical, troubleshooting, and deductive reasoning skills
  • Strong customer service skills
  • Excellent communication and interpersonal skills
  • Openness to learning new technologies
  • Strong ownership and bias for action
Responsibilities
  • Respond to client support queries through various communication channels
  • Diagnose issues with computer software and hardware
  • Guide clients through basic troubleshooting processes
  • Provide basic end-user training
  • Create knowledge articles, training manuals, and customer-facing materials
  • Draft written customer communication
  • Complete support tickets
  • Participate in an On-Call Rotation and potentially work various shifts
  • Make recommendations to improve operational efficiency

Hypori offers Hypori Halo, a secure virtual BYOD solution that provides zero-trust access to enterprise apps and data, with 100% data separation and user privacy, using zero-trust architecture, isolation, and virtualization, and is compatible with iOS, Android, and Windows 10 devices. This solution eliminates the risk of data spillage, prevents malware from entering the virtual device, and is compliant with HIPAA, NIAP Common Criteria, and FIPS 140-2.

Company Stage

Series B

Total Funding

$43M

Headquarters

Reston, Virginia

Founded

2021

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-7%

2 year growth

4%