Client Engagement Coordinator

Job Overview:

 

The Client Engagement Coordinator will serve as the main point of contact between the agency and its clients, ensuring smooth communication, project management, and satisfaction. This role is ideal for someone with 1-3 years of experience in an advertising agency setting, who is passionate about client relations, project coordination, and creative solutions.

 

Qualifications

 

• 1-3 years of experience in an advertising agency or related field.
• Excellent communication and interpersonal skills, with a strong focus on client engagement.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Strong problem-solving and time management skills.
• Familiarity with project management software and tools (e.g., Asana, Trello, Monday.com).
• Must have prior work experience (no recent graduates).
• A positive attitude and a team player mentality.

 

Responsibilities:

• Serve as the primary point of contact for clients, ensuring their needs and expectations are met.
• Coordinate and manage client projects from start to finish, ensuring timely delivery and adherence to client specifications.
• Collaborate with creative, media, and account teams to develop and execute client campaigns.
• Prepare client presentations and reports, ensuring clear communication of project progress, results, and next steps.
• Develop strong client relationships through effective communication and proactive problem-solving.
• Assist with client onboarding, including the collection of necessary information and project briefs.
• Track and monitor project timelines, budgets, and deliverables to ensure all milestones are met.
• Address client concerns and feedback, working to resolve any issues in a timely and professional manner.

This role will be required to come into the Santa Monica office every Monday - Thursday, with the option to WFH on Fridays.