Change Management Lead

Job Description

The Change Management Lead is responsible for managing a team tasked with overseeing change management functions for the OPAL ERP and DW/BI project. The team’s focus areas include communications; process and organizational redesign; training development; and training deployment. 

Essential Functions
Develop Change Management Plans: 
•    Co-develop the Change Management plans for how changes will be implemented, communicated, and monitored. 
•    Develop change management templates such as impact assessments, stakeholder analysis, and readiness assessments.
Communication and Training: 
•    Design and deliver communications and training programs to ensure that employees are aware of and prepared for changes. 
•    Create training materials, conduct workshops, and provide ongoing support.
•    Provide weekly task reports.
Stakeholder Engagement:
•    Identify and engage key stakeholders throughout the change process. 
•    Understand the stakeholders’ needs and concerns and ensure their support and involvement.
•    Liaise with functional and technical teams.
Risk Management: 
•    Identify potential risks and resistance to change and develop strategies to mitigate these risks. 
•    Monitor the progress of change initiatives and address any issues that arise.
Support Implementation:
•    Work closely with project teams to ensure that changes are implemented smoothly and effectively.
•    Manage and coordinate with different departments and ensure that all necessary resources are available.
Evaluation and Report on Outcomes: 
•    Measure the effectiveness of change initiatives and report on their outcomes. 
•    Collect feedback, analyze data, and make recommendations for future improvements.
•    available.
Management: 
•    Supervise and develop team members. 
•    Route work items to Change Management team members for completion
•    Review and approve team member deliverables.

Competencies, Knowledge, Skills and Abilities
•    Knowledge of Full Systems Development Lifecycle (SDLC) from a Change Management perspective.
•    Ability to keep data confidential.
•    Strong problem solving and analytic skill sets.
•    Strong verbal and written communication skills with ability to create user and project security documentation and procedures, clearly and concisely.
•    Strong meeting facilitation and interviewing skills.
•    Meeting presentation and end user training delivery skills.
•    Ability to work well with individuals at all levels within and outside the organization.
•    Supervising, coaching and collaborating skills; and
•    Hands on experience with learning management and training material development and delivery tools.
 

Qualifications

•    Completion of a Bachelor's or Master’s degree in organizational change, organizational development, communications, operational design, or equivalent experience;3-7 years of experience with change management; and
•    Experience with implementing ERP and/or DW/BI solutions strongly preferred.