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Product Support Analyst
Posted on 12/30/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • Effective communication and writing skills
  • Ability to work independently, set priorities and manage multiple tasks in order to meet deadlines while maintaining attention to detail
  • Moderate to intermediate level skills with computers and business applications
  • Ability to manage time effectively
  • Working knowledge of online meeting tools (Zoom, WebEx, GoToMeeting)
  • Comfort and skill working with all levels of the team
  • Ability to work overtime as needed
Responsibilities
  • Communicate to a diverse set of customers by delivering clear instructions
  • Provide technical support to customers using Cast & Crew's digital solutions
  • Modify configuration of digital solutions per customer requests
  • Build sustainable relationships with customers by providing timely and accurate support
  • Manage support queue and log incoming customer/product support calls and emails, providing workable solutions
  • Add, change, or support customer workflows, business rules and other requests in a timely and
  • Accurate manner
  • Provide input to incorporate into user guides and training materials
  • Communicates issues that are complex in nature, both verbally and in writing, through various mediums
  • Other duties as assigned
  • Work schedule 7am-4pm Pacific; some weekends required
Desired Qualifications
  • Bachelor's degree preferred
  • Minimum 1-5 years of accounting, payroll or production experience preferred, preferably in the Entertainment industry
Cast & Crew

51-200 employees

Entertainment payroll services company
Company Overview
Cast & Crew is on a mission to transform the entertainment industry by streamlining how great content is made. The company operates as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools.
Benefits
  • PTO
  • Family-leave time off
  • 401(K)
  • Hybrid & remote work flexibility
  • Health, dental, & vision insurance
  • Employee referral program
  • Tuition reimbursement
  • Health and wellness programs