Full-Time
Field Service Engineer
Posted on 8/29/2025
RTX
10,001+ employees
Aerospace, defense, and avionics manufacturer
No salary listed
Berlin, Germany
In Person
Candidate must be able to travel (up to 75%) with short notice to a customer location within the EMEA region.
 Aerospace Engineering (1) |
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- Proven relevant experience working with aircraft avionics systems.
- Expertise in Satcom and cabin networking systems.
- Professional in appearance and manner.
- Candidate must be able to travel (up to 75%) with short notice to a customer location within the EMEA region.
- Provide remote and onsite technical support, to help troubleshoot, test and configure Datalink, Satcom and Cabin Network systems for ARINCDirect services.
- Act as primary technical support contact for specific customers/regions and be responsible for any technical issues raised; be able to establish and grow strong customer relationships at all corporate levels.
- Able to demonstrate a logical and well developed troubleshooting methodology, cultivated from years of on-aircraft experience. Liaising with various equipment OEMs when necessary, to resolve customer issues in a timely manner.
- Provide technical support and guidance for customer modifications, upgrades and equipment installations.
- Assist with Technical Support team coverage when necessary, to ensure customers receive the best possible support experience from our Technical Centre of Excellence.
- Provide support and advice to the sales team; engage in a technical sales role when required.
- Conduct in-depth technical training to customers in a variety of training environments, with a high standard of presentation skills, remotely or at Customer premises.
- Help to compile and maintain Configuration / Troubleshooting Guides and Knowledge Articles, ensuring the group’s technical resources are kept up to date.
- Maintain level of expertise on all OEM’s datalink, satcom and cabin network equipment, in order to ensure swift resolution of customer issues.
- Maintain familiarity with all ARINCDirect services to enable discussions with existing and prospective customers to promote all of the company’s offerings.
- Be able to work on own initiative, managing own travel and support requirements, build good relationships with other team members and foster a strong mutually supportive attitude promoting teamwork across the whole Technical Centre of Excellence.
- Develop strong working relationships with local MROs/Service Centres to help drive new business development in the region.
- Assist our Collins Avionics CSE counterparts whenever necessary, demonstrating the depth of the wider Collins’ Technical support offering to our customers.
- Motivated self-starter with problem-solving talent, must be able to self-manage and work independently.
- Excellent communication and interpersonal skills and ability to prepare and present technical reports and briefings in a clear and concise manner to internal and external customers.
- Detail-oriented, highly organised with the ability to work on multiple accounts and activities simultaneously.
- Ability to work well in dynamic environment and to anticipate and mitigate problems; excellent conflict resolution, troubleshooting and diagnostic skills.
- A Customer-centric attitude, with the dedication and flexibility to go that extra mile to ensure customer satisfaction.
- Business level German and English.
RTX designs and builds products for both civilian aviation and national defense. Its main units are Collins Aerospace (avionics, interiors, flight systems, and other aircraft technologies), Pratt & Whitney (aircraft engines and propulsion systems), and Raytheon (missiles, sensors, cybersecurity, and other defense technologies). The products work by integrating advanced propulsion, avionics, and defense systems into airplanes and military platforms to improve performance, safety, and security. RTX differs from competitors by combining a broad, integrated portfolio across commercial aviation and defense under one company, with a long history from two historic aerospace and defense groups and a strategy focused on providing end-to-end aerospace and defense solutions. Its goal is to be a leading supplier of reliable, high-performance systems and services for civil aircraft, military platforms, and national security missions.
Company Size
10,001+
Company Stage
IPO
Headquarters
Arlington, Virginia
Founded
2022
Simplify's Take
What believers are saying
- Pratt & Whitney's $100M Poland plant boosts engine production 30% by 2028 amid surging demand.
- $3.7B Ukraine Patriot GEM-T contract drives Raytheon 10% Q1 sales growth from geopolitical tensions.
- Commercial aftermarket sales rise 19% as airlines extend older aircraft operations.
What critics are saying
- Pratt & Whitney GTF durability issues ground A320neo fleets, slashing aftermarket revenue 20-30%.
- Lockheed Martin and Northrop Grumman capture 40% hypersonic interceptor market in 12-24 months.
- SpaceX Starshield wins $4B NRO contract, obsoleting Raytheon OPIR satellites in 18-24 months.
What makes RTX unique
- RTX integrates Pratt & Whitney engines, Collins Aerospace avionics, and Raytheon missiles under one 2020 merger.
- Raytheon delivers NGG satellite sensors detecting hypersonic missile heat signatures for US Space Force.
- RTX maintains 90-year consecutive cash dividends with $271B Q1 2026 backlog across commercial and defense.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Employee Assistance Plan
Wellness Program
Gym Membership
Tuition Reimbursement
Student Loan Assistance
Home Office Stipend
Phone/Internet Stipend
Short-term Disability
Long-term Disability
Employee Scholar Program
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds
Ovia Health, fertility, and family planning
Bright Horizons, child and elder care services
Doctor on Demand, virtual doctor visits
Teladoc Medical Experts, second opinion program
Company News
Collins Aerospace, an RTX business, and Air Canada have announced that Air Canada's new Airbus A321XLR fleet will feature Collins seating throughout. Each aircraft will have 14 Aurora business class suites and 168 Meridian+ economy seats. The custom lie-flat Aurora suites, unveiled at the Aircraft Interiors Expo in Hamburg, are designed to provide a widebody business class experience on single-aisle aircraft. The suites' proprietary shape maximises passenger living space whilst expanding galley capacity for long-haul service. The Meridian+ economy seats incorporate widebody design principles with contoured architecture to provide additional space for passengers. Air Canada has selected enhanced seatback options for improved stowage, inflight entertainment and power supply. The first of 30 Air Canada A321XLRs will enter service this spring.
Raytheon, an RTX business, has successfully demonstrated a first-of-its-kind event-based mid-wave infrared camera that tracks high-speed objects in real time whilst reducing processing and power demands. Unlike traditional cameras that capture full frames, the event-based camera tracks only pixel-level motion, producing a continuous stream of events. During a demonstration in Northern California, the camera tracked multiple targets including ground vehicles, aircraft and live fires by capturing rapid motion unachievable with conventional infrared cameras. By reporting only changes in motion rather than full image frames, it delivered near-instantaneous activity views. Developed under DARPA's FENCE programme, the technology has potential applications in battlefield awareness, missile guidance and surveillance. Raytheon is now exploring follow-on demonstrations across broader mission scenarios.
RTX has secured a multibillion-dollar contract for F135 engine production supporting the F-35 Joint Strike Fighter programme, whilst its subsidiary BBN Technologies released Maude-HCS, an open-source cyber defence toolkit funded by the Defense Advanced Research Projects Agency. The F135 award, valued at approximately $3.8 billion under one modification and referenced as a $6.6 billion package across lots 18 and 19, reinforces Pratt & Whitney's position on the F-35 programme. The Maude-HCS toolkit enables modelling and validation of covert communication networks for cyber defence efforts. RTX shares last closed at $196.21, returning 69.9% over the past year. The announcements deepen RTX's involvement in both software-centric and hardware-heavy defence missions, adding to the company's existing backlog alongside peers including Lockheed Martin and Northrop Grumman.
RTX's BBN Technologies has released Maude-HCS, an open-source toolkit that enables cyber defence teams to model, test and validate covert communication networks. Funded by DARPA under its PWND2 program, the toolkit is now available on GitHub. Maude-HCS predicts latency, data rate and detection timelines with just 1% to 9% error compared to experimental deployments. The system replaces weeks of trial-and-error testing with automated analysis delivering results in hours, running on standard eight-core servers. Hidden communication systems are critical for national security and internet freedom, allowing journalists and armed forces to exchange information safely in high-risk environments. The toolkit enables rigorous validation of covert channels before deployment, helping ensure they remain both effective and undetectable whilst meeting mission requirements.
Pratt & Whitney, an RTX business, has been awarded a $6.6 billion contract for lots 18-19 of the F135 engine, which powers all F-35 Lightning II variants. The contract modification includes $3.8 billion for production, engines, spares, modules and support services. The company is investing heavily to increase production capacity, having committed over $1 billion in the past five years to expand and modernise facilities. These investments have increased current F135 production rates by 20% over previous contract rates. The F135 programme supports over 66,000 jobs across 47 US states and generated more than $9 billion in domestic economic impact in 2025. Pratt & Whitney has delivered over 1,400 production F135 engines for the F-35 programme, which serves 20 allied nations worldwide.