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Full-Time

Senior Marketing Manager

Community

Confirmed live in the last 24 hours

Cloudflare

Cloudflare

1,001-5,000 employees

Unified networking and security platform

Consumer Software
Hardware

Senior, Expert

San Francisco, CA, USA + 1 more

Category
Brand & Creative Marketing
General Marketing
PR & Communications
Growth & Marketing
Required Skills
Marketing
Requirements
  • 3-5+ years in Community Management with experience scaling Community Programs and 7-8+ years relevant work experience
  • Strong communicator and writer
  • Passion about being a community and customer advocate
  • Flexibility to adapt quickly when priorities change
  • Solid understanding of cross departmental functions including Marketing, Technology and Product
  • Incredibly organized master multitasker
  • Expertise working with various online community platforms and tools
  • Experience working in a fast-paced startup-like environment
  • Fantastic interpersonal skills, a great listener, and is extraordinarily empathetic
  • Willingness to go the extra mile to serve our customers
  • Good technical understanding and can pick up new tools quickly
Responsibilities
  • Build and execute on the community strategy, roadmap, and success metrics
  • Work with the Content and Product teams to develop all new integrated community content strategy
  • Work cross functionally on community engagement strategies
  • Moderate, listen and engage regularly with community members
  • Constantly gather feedback from the community and bring insights to internal teams
  • Identify opportunities to surprise, delight, and appreciate community members
  • Facilitate an inviting, helpful, and honest community culture
  • Help plan and run community events throughout the year
  • Measure, analyze, and track community data
  • Manage all internal and external community documentation
  • Create community onboarding and offboarding processes
  • Escalate and flag issues as needed to keep the community a trusted space

Cloudflare, Inc.

Company Stage

Series E

Total Funding

$354.3M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

10%

1 year growth

20%

2 year growth

35%

Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships