Service Sales Specialist

Job Description Summary

As a Service Sales Specialist, you will play a pivotal role in driving revenue growth through the sale of Maintenance Service Agreements for GE HealthCare equipment. Focused on a defined region within Australia and New Zealand (ANZ), and specific modality product lines, you will be responsible for developing and managing strategic service relationships with healthcare providers.

You will sell service solutions that enhance equipment uptime, operational efficiency, and customer satisfaction. You will collaborate cross-functionally with field service engineers, commercial teams, and customer success managers to identify opportunities, craft value propositions, and close service contract deals. This role demands a proactive, customer-centric approach and a strong understanding of healthcare technology and service delivery.

Job Description

Responsibilities

Sales

• Identify and pursue service sales opportunities with new and existing customers, including maintenance service agreement renewals, warranty conversions and efforts to win back entitled equipment not currently under service coverage
• Execute promotional initiatives aligned with growth programs to drive customer engagement and service uptake
• Build and maintain strong, long-term customer relationships within the assigned region, working closely with internal stakeholders
• Promote GE HealthCare service solutions to address customer needs and maximise contract capture and satisfaction
• Educate customers on how to take their advantage of their service entitlements—such as platforms used to monitor asset uptime and performance, training and other entitlements
• Collaborate with equipment sales teams to support tender responses and provide competitive service quotations.
• Prepare for customer visits and performance reviews, including reporting and presenting service data and contract performance and identify future service opportunities
• Secure signed agreements and purchase orders to ensure timely contract activation and service delivery
• Identify and pass on feedback from the market and competitors to inform pricing strategies and contract positioning, contributing insights to quarterly sales strategy reviews
• Generate and communicate leads to relevant GE HealthCare colleagues that help drive revenue growth

Maintenance Service Agreements and Contracts Administration

• Prepare Maintenance Service Agreements (MSAs), including validating equipment, preparing proposals, processing addendums, and ensuring accurate setup and activation of agreements in back-office systems
• Oversee the contractual negotiation process, including risk mitigation and coordination with legal and service teams to ensure compliance and protect business interests.
• Coordinate with internal teams to implement Maintenance Service Agreements and ensure all billing, entitlement, and documentation details are correct.
• Ensure Maintenance Service Agreement requirements are clearly communicated and implemented across internal teams.
• Manage administrative activities related to the deinstallation of equipment, ensuring timely updates to billing systems and accurate reflection of changes in contract entitlements and invoicing.

Customer and Internal Enquiries

• Take ownership of internal and customer queries, including invoice disputes, payment issues, and service entitlement questions, ensuring timely and professional resolution.
• Respond to inbound calls and emails regarding service agreements, providing accurate information or escalating to relevant teams when necessary.
• Deliver clear, professional communication—both written and verbal—to help customers understand their service coverage and resolve concerns.
• Triage incoming customer enquiries by qualifying requests and directing them to the appropriate team (e.g., field sales, service support), ensuring efficient handling based on business rules and customer needs.
• Respond to customer needs for reporting on supplier performance, contract KPIs, and other contract reporting.

Compliance

• Operate in alignment with defined commercial processes to ensure continuous service coverage for customer equipment in a timely and proactive manner.
• Ensure all contracts comply with regulatory, legal, and GE HealthCare policy requirements, supporting documentation accuracy and audit readiness.

CRM Activities and Data maintenance

• Be responsible for driving data cleanliness, updating relevant systems to ensure accurate install base and customer records
• Maintain accurate and up-to-date customer records, contact details and interactions in CRM systems
• Manage the sales funnel by tracking leads and opportunities, maintaining stage and forecast accuracy, and leveraging CRM tools for forecasting, reporting, and driving pipeline health.

Teamwork and Collaboration

• Work closely with the administrative support team to ensure all pre-administrative tasks—such as data entry and contract preparation are completed efficiently and accurately.
• Foster a collaborative working environment by communicating clearly, sharing information proactively, and supporting team goals to drive overall sales and customer success.
• Contribute to a collaborative team environment by supporting colleagues during periods of leave or high workload, ensuring continuity of service and maintaining momentum on shared goals.

Quality Specific Goals

• Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management Systems

Qualifications/Requirements

• Minimum 2 years of proven sales experience in a Customer Sales Representative or Telesales role, preferably within a healthcare and/or technical sales environment.
• Demonstrated ability to apply a sales methodology to develop a creative, solutions-oriented approach to sales challenges, with strong problem-solving and investigative skills
• Experienced in cold calling, outbound communication, and delivering confident, in-person customer presentations.
• Proficient with CRM platforms, reporting tools and administrative skills, including intermediate Excel, Microsoft Office, CRM tools (e.g., Salesforce), and the ability to interpret and utilize data and reports from various systems
• Strong administrative skills with high attention to detail and accuracy, essential for preparing tailored sales proposals, and managing contract documentation
• Strong customer focus with excellent communication, negotiation, and relationship-building skills.

Desired Characteristics

• Ability to interpret tender documentation, terms and conditions, and detailed service entitlements, and clearly communicate relevant information to customers in a way that supports informed decision-making.
• Ability to synthesize complex issues and communicate them in clear, simple messages
• Strong networking skills and ability to build effective working relationships across the organisation
• Experience working with administrative support teams and across different cultures

• Self-starter with strong initiative and growth mindset
• Proactive mindset with a keen eye for identifying inefficiencies and recommending sustainable process improvements to enhance productivity and quality.
• Effective time management and ability to meet deadlines in high-pressure environments

Additional Information