Manager – Patient Outreach and Support
Posted on 5/5/2023
INACTIVE
MedArrive

11-50 employees

Bridging telemedicine and in-home care via EMS professionals
Company Overview
MedArrive is a healthcare company that bridges the gap between virtual and in-person care by integrating a care management platform with a network of over 50,000 EMS professionals, providing a wide range of services from chronic condition management to urgent care. The company's unique model not only ensures continuity of care and improved patient outcomes, but also significantly reduces healthcare costs for both patients and providers. MedArrive's commitment to serving vulnerable populations, as evidenced by their work with patients living below the poverty level, demonstrates a strong company culture focused on humanity and patient advocacy.
Data & Analytics
B2B

Company Stage

N/A

Total Funding

$47.6M

Founded

2020

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-26%

1 year growth

-30%

2 year growth

18%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Salesforce
Mergers & Acquisitions (M&A)
CategoriesNew
Finance & Banking
Requirements
  • Bachelor's degree or equivalent
  • 5+ years of experience in patient-facing experience in the healthcare setting, driving patient acquisitions and appointment fulfillment
  • 2-3 years of patient outreach and support experience or similar background requiring initiating patient/customer relationships built on trust within a call center setting
  • Experience coaching team on effective patient outreach and conversion, including but not limited to effective rebuttals, persuasive style, clear explanation of program value, etc
  • Track record of setting and achieving aggressive, yet attainable goals through team leadership, innovation, coaching and best practice creation
  • Experience performing root-cause analysis to better understand sales/conversion hurdles and coaching team members to drive performance
  • Experience in making staffing decisions to scale up or scale down the team depending on business needs
  • Experience and comfort in using technology such as telephony products, and customer relationship management tools such as Salesforce or equivalent
  • Excellent written, oral, and interpersonal skills to ensure that each of your interactions with the team, patients, families, and other stakeholders are effective and meaningful
  • Energy and enthusiasm consistent with working for a startup; ability to self-teach in order to problem solve, takes initiative
  • Highly self-driven, motivated, and strong work ethics and teamwork
  • Ambitious individual looking for an opportunity to grow with the company but prepared to roll up their sleeves on the journey
  • Experience working in a startup, high-growth environment
  • Bilingual in Spanish
Responsibilities
  • Patient Enrollment
  • Manage all operational aspects of the team including daily inbound and outbound calls for enrollment and engagement, staffing, escalations and queue monitoring
  • Motivate, educate, and train the team through daily huddles, weekly training, and monthly recap sessions to ensure cohesion and performance
  • Oversee training and development for agents including programs for new hires, new launches, new sales techniques and ongoing refreshers
  • Conduct periodic reviews to ensure care advocates meets quality and performance expectations
  • Formulate and collect operational metrics, prepare reports and provide timely management reports of outreach and engagement activities
  • Responsible for ensuring high customer satisfaction by establishing yourself as a trusted advisor and partner