Manager - Product Development

JOB TITLE:     Manager Product Development, Legal, Safety& Risk Products

SALARY RANGE:            $160,963 $189,990

HAY POINTS:                      805

DEPT/DIV:                           IT/Product Management & Engineering

SUPERVISOR:                     Director, ProductDevelopment

LOCATION:                         Various/ 2 Broadway, New York, NY 10004

HOURS OF WORK:            9:00 am - 5:30 pm(7.5 hours/day) or as required)

This position is eligible for telework, which is currently two days per week. New hires are eligible to apply 30 days after their effective date of hire.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The MTA transportation network has very large systems and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. These services are provided on a 24/7/365 basis to support the MTA organization and its ridership.

MTA IT’s Product Development group is an empowered, multi-functional team focused on end-to-end management and development of products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational, and back-end information systems to support MTA goals and priorities

Summary:

This role is responsible for developing and maintaining product lifecycles from inception/innovation throughdesign, build, and ultimately the ongoing run stage before an eventual product retirement. This role must possessknowledge in a core IT discipline and a broad understanding of related domains. The role is also responsible formanaging cross-functional teams assigned to design, build, and maintain Legal, Risk & Safety products.

Critical Skills: 

• Previous people management experience leading a team to deliver IT products and services to internal/external clients
• Keen understanding of Total Cost of Ownership and financial analysis relating to managing IT products and services 
• Product managerial familiarity with applications developed in VB.NET. Career experience with maintaining both cutting-edge and legacy systems.
• Knowledge of low-code/no-code platforms such as Power Platform.
• Experience with Claims Management and Legal Case Management applications, and specify which products and modules. Origami knowledge is preferred.
• Strong experience with Agile methodology and working with the Atlassian JIRA tool.
• Overall understanding of programming languages and tools. Including Microsoft technologies, Visual Basic, PowerApps, MS/SQL, and Oracle databases. Knowledge in JIRA platform, GitLab and CI/CD, and DevOps frameworks 

Responsibilities:

• Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives
• Oversees staff workload and quality of work, addressing performance issues when needed.
• Possesses knowledge in a core IT discipline and a broad understanding of related domains.
• Implements the product vision and strategy into the product development team’s work.
• Identifies potential risks to the product and develops mitigation strategies. Escalates risks to leadership asneeded.
• Manages product initiatives to be completed on time and within budget.
• Manages through change, including the ability to adapt to shifting priorities and market conditions.
• Translates strategies and policies into operational plans, ensuring alignment with company objectives.
• Delivers monthly or quarterly results, with performance subject to regular review against targets.
• Collaborates with IT and business leaders to create and manage product roadmaps aligned with digitalstrategies.
• Ensures team compliance with governance processes and adherence to technology architectures andmethodologies.
• Develops, manages, and monitors system support processes to maintain product quality and sustainability.
• Understands customer needs, market trends, and the competitive landscape to inform product strategy andfeature prioritization.
• Manages day-to-day operations and motivates team(s) to achieve results; may be responsible for abudget. Manages team priorities and resource demand/supply; recommends timelines and resources neededto achieve goals and objectives.
• Supervises a professional team of IT staff in its selection, adoption, development, and support of one or more product lines through all stages of the product lifecycle, from ideation, definition, prototyping, design,validation & testing, launch, run stage, and eventual product retirement.
• Monitors and manages team activities and deliverables for adherence to relevant enterprise and departmentalresource, technology, and operational governance/approval processes, and departmentally spanningtechnology architectures, models, methods, and tools.
•  Analyzes and monitors the effectiveness and efficiency of product(s), and develops, proposes, and implementsimprovement strategies.
• Develops and maintains personal knowledge of relevant industry models, methods, and tools, emergingtechnologies, and high impact regulatory changes.
• Performs other duties and tasks as assigned.
• Observes the work performed by contractors.
• Reviews invoices and approves them if the work meets contractual standards.
• Addresses performance issues with contractors when possible.
• Escalates issues to other parties as needed.

Qualifications:

• Education: Bachelor’s degree. A combination of education and experience may be considered in lieuof a degree.
• Experience: Minimum of 5 plus years of relevant technology experience.
• Demonstrated leadership ability. Demonstrated ability to inspire, motivate, and empower people to achieve organizational goals.
• Collaboration skills to ensure design specifications are seamlessly implemented by the developmentteam.

Knowledge & Skills:

Technical Skills

• Expert with a deep understanding of technology.
• Strong ability to develop and implement enterprise product solutions. Ability to prioritize, handle
• multitasking, and work in an agile environment. Ability to quickly learn and understand new technologies.
• Strong experience in managing projects and initiatives.
• Strong experience with constant shifting needs and demands of the business Departments.
• Experience in at least one software engineering methodology, including but not limited to: Waterfall,
• Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development
• (RAD)
• Experience with the following language(s): Job Specific (e.g, Ruby, Python, Java, C++, COBOL, etc.)
•  Familiarity with the following vendor-specific platforms: Job Specific (e.g,. Azure, Windows Server
• platforms, or Linux).

Leadership Skills

• Expert leadership in leading change by developing inter/intra-team communication and cohesiveness;
• Sustainment of culture and supporting staff during organizational growth/changes.
• Expert leadership in leading people by working with staff to develop systems to ensure consistent,
• high-quality project management discipline for all technology related initiatives and endeavors.
• Expert leadership in driving results by meeting organizational goals and customer expectations, and making decisions that produce high-quality results by applying technical knowledge, analyzing
• problems, and calculating risks.
• Expert leadership in business acumen by providing direction on evaluation, selection, implementation,
• and maintenance of information systems, ensuring appropriate investment in strategic and
• operational systems.
• Expert leadership in building a coalition by internally and externally building partnerships with key
• stakeholders to help achieve the MTA’s mission or common goals through influence or negotiations.

Behavioral Skills

• Demonstrated ability to lead teams, provide coaching, and direct feedback.
• Expert in active listening, attention to detail, customer service, prioritization, and problem-solvingskills.
• Expert in working independently and strategically.
• Expert in identifying and analyzing risks and developing effective mitigation strategies.
• Expert technical knowledge and diverse skillset to understand various technologies, systems, and
• potential risks.
• Expert in critical thinking, problem-solving, and decision-making skills.
• Expert in interpersonal and verbal, and written communication skills, with the ability to effectively

collaborate with both technical and non-technical peers.

• Expert in managing multiple projects simultaneously and prioritizing tasks based on urgency andimpact.
• Extensive hands-on experience with related tools.
• Expert experience with working under pressure and meeting deadlines individually and collaboratively.
• Thinks logically, assesses problems, and is results-oriented.
• Expert in identifying complex business and technology risks and associated vulnerabilities.
• Expert in communicating effectively, both orally and in writing, to interact with team members,customers, management, and support personnel (technical and non-technical).
• Expert in establishing and maintaining effective working relationships with employees at all levelswithin the organization, and with both internal and external customers.

Competencies:

OTHER INFORMATION:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.